Clinic Manager - Redwood City, CA / Seattle, WA

Job Description

Job Description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

The Clinic Manager is responsible for overseeing the day-to-day operations of multiple Prenuvo clinics, ensuring smooth, efficient, and exceptional service delivery that aligns with our commitment to a luxury patient experience - reporting to the Vice President, Operations to lead every member of in-clinic staff. This role requires a strong operational leader who can enhance patient satisfaction, optimize clinic workflows, and elevate our service standards.

The ideal candidate will bring experience in healthcare operations, a passion for providing a high-touch experience, and the ability to lead a team in delivering unparalleled patient care. You must be within a 45 minute commuting distance to either our Silicon Valley or Seattle Prenuvo clinic.

This is an on-site 5 days/week role with weekend and evening availability as required to support operations. Eligibility for 1-2 days/week remote working will be considered after a 6 months review period. Regular travel to non-local clinics is required based on business need and dictated by the Regional Operations Executive and Vice President, Operations.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

Operations Management

• Lead and empower a cross-functional team of MRI technologists and staff involved in patient care at the front of the clinic, to deliver exceptional care one patient at a time
• Ensure consistent adherence to corporate policies, safety protocols, and best practices
• Review, manage, and maximize team performance, ensuring that performance reviews occur in alignment with Prenuvo's performance reviews cycle. Review and approve the disciplinary action and/or discharge of employees
• Conduct regular staff meetings to communicate clinic goals and priorities
• Onboard and train technical and patient care staff through theoretical and experiential methods; monitor the application of learning and provide continuous feedback to ensure the ongoing enhancement of patient care and experience
• Identify and implement improvements in quality, safety, and efficiency; analyze data to enhance clinic performance
• Implement continuous quality improvement processes to maintain and exceed clinical and patient care standards
• Conduct regular audits of processes and services to ensure they meet Prenuvo's luxury standards and operational excellence
• Oversee clinic budgets, expense tracking, and resource allocation to support a luxury experience while maintaining operational efficiency
• Monitor and report on key performance indicators (KPIs) such as patient satisfaction scores, service delivery times, patient safety, operational costs
• Act as a liaison between clinic staff and the broader Prenuvo organization, fostering strong interdepartmental relationships
• Respond promptly and effectively to patient feedback or concerns
• Prepare and present quarterly or bi-annual business and patient care assessment reports to Regional Operations Executives, offering solutions to enhance clinic operations and the patient experience

Support High Reliability Organization (HRO) Principles

• Proactively address potential issues, understanding that small missteps can have large impacts
• Create reliable systems that support staff in decision-making, learning, and adaptability
• Maintain heightened situational awareness, identifying and mitigating patient risks
• Prepare for both anticipated and unexpected events through predictive management
• Foster psychological safety, promoting an open environment for feedback, suggestions, and continuous improvement

What You'll Bring

• Experience: 7+ years in healthcare, with 5+ years in a management role, overseeing both strategic and daily clinic operations
• Education: Associate's or Bachelor's in Health Care related field
• Expertise: Deep understanding of healthcare systems, trends, and regulatory compliance relevant to clinic operations
• Leadership: Proven people-management skills, capable of leading a team in a fast-paced environment. Demonstrates managerial courage, an owner mindset, inspirational leadership, and an inherent aptitude for accountability balanced with empathy

Nice-to-Have

• Familiarity with outpatient imaging or radiology
• Active MRI Technologist certification preferred
• Master's in Healthcare Administration, Business Management, or related field

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered—making your commute easier and more affordable!
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $130,000- $155,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [ prenuvo.com ]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to View email address on ziprecruiter.com.