Income Verification Specialist

Income Verification Specialist

Location: White Plains, NY Compensation: $24/Hour Work Model: On-Site Hours: 8a-5p, M-F

Responsibilities

• Assist low-income families and individuals, including homeless, elderly, or disabled, to secure affordable housing and improve living conditions.
• Complete ongoing, annual, and interim re-examinations for HCV Program participants, including notifying participants and owner/landlords of updates, initiating move requests, and handling rent adjustments.
• Explain, interpret, and apply HUD and Agency policies, procedures, and regulations in accordance with federal, state, and local laws.
• Calculate income, determine rent amounts, and execute HAP contracts.
• Conduct interviews and assist clients in office-based settings.
• Schedule and perform annual and interim eligibility redeterminations, collecting necessary documentation.
• Maintain proper documentation and ensure compliance with HUD regulations and agency policies.
• Respond to inquiries from participants and property owners via phone and email.
• Maintain caseloads in accordance with productivity standards.
• Negotiate with landlords within program guidelines to house eligible families.
• Perform all other duties as assigned to support department functions.

Requirements

• Excellent customer service and professional communication skills.
• Ability to explain program requirements clearly to clients and stakeholders.
• Strong organizational skills for maintaining accurate records and documentation.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and auxiliary software.
• Ability to perform basic arithmetic calculations.
• Associate degree and/or college credits in business, social work, or public administration preferred.
• Experience working in high-volume call and production settings preferred.
• Bi-lingual skills a plus.

System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.