Semiconductor Equipment Field Service Specialist (Vacuum Systems)

Job Description

Job Description

About the Role

Imagine starting your day on the fab floor: you check the customer’s dashboard, review overnight tool logs, and gear up for a scheduled preventive maintenance window. With minimal oversight, you move from PM to an urgent call—diagnosing a software alert, verifying a hardware sensor, and confirming vacuum integrity. By afternoon, you’re walking a customer through a successful start-up after an installation, documenting your work thoroughly and advising on next steps. That’s a typical day for our Semiconductor Equipment Field Service Specialist.

What You’ll Do

• Own on-site service across installations, start-ups, contracted preventive maintenance, unscheduled repairs, and consumable swaps at customer facilities or our service center.
• Read and interpret operation manuals and technical documentation to isolate root causes of tool failures quickly and accurately.
• Capture detailed records of PMs, downtime, issues encountered, and time spent; prepare movement justifications and on-site service reports.
• Navigate and utilize customer-owned systems and interfaces with confidence to log activity and validate tool performance.
• Execute preventive maintenance independently and on schedule to maximize system uptime.
• Initiate parts orders, expedite replacements, and proactively alert customers or management when components need replacement.
• Troubleshoot mechanical, hardware, software, and system-level faults using established maintenance checklists and protocols.
• Select cost-effective repair paths to minimize customer downtime without sacrificing quality or safety.
• Deliver hands-on technical guidance to customers on daily operation and routine maintenance of tools and subsystems.
• Serve as a trusted point of contact for service-related and technical concerns at the customer site.
• Provide direction to field technicians and field service engineers; mentor and train Field Service Associates at levels I–III.
• Support service center operations and, when needed, lend service support to additional customer locations.
• Complete required Finesse training and follow procedures for accurate parts usage and transaction tracking.
• Follow EBARA safety policies, including all mandatory safety training; champion a clean, safe workspace aligned with EBARA and customer safety standards.

Education

• Associate of Science in Electronics, completion of an accredited basic electronics program, or equivalent hands-on experience.

Experience & Skills

• Preferred 6–10 years of directly related work experience—ideally in semiconductor, manufacturing, or closely related environments.
• Solid mechanical aptitude and familiarity with semiconductor and/or vacuum technology principles.
• Proven customer relationship strengths and service-first communication.

Why This Role

You’ll be the difference between downtime and output—combining technical depth, hands-on problem solving, and customer-facing impact on some of the most advanced manufacturing tools in the world.