Customer Care Technical Support Specialist
Duke Manufacturing
Job Description
Job Description
Duke Manufacturing is a modern food service equipment manufacturer, family owned and operated for 100 years with more than 700 employees worldwide. Our purpose is to "Nourish Our World" through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency and quality.
Duke is currently looking for a Customer Care Technical Support Specialist to join our Technical Support team.
The Technical Support team delivers industry-leading technical solutions and support for Hot Appliances and refrigeration systems. Our mission is to resolve complex customer issues, provide expert field service support, and ensure optimal system performance. We leverage deep product, system, and engineering knowledge to address customer needs rapidly and accurately, supporting the company's reputation for technical excellence.
This role will be a good fit for you if you:
- like troubleshooting electrical, gas, and refrigeration systems
- have a good mechanical / technical aptitude
- demonstrate the ability to communicate technical information clearly, accurately, and empathetically to customers and internal stakeholders, ensuring efficient issue resolution and positive customer experience.
- have strengths in technical problem-solving and root cause analysis
- have the ability to read electrical schematics
- like to work within a team
Job Qualifications:
- Completed a two-year technical degree in HVAC, Refrigeration, and Electrical Systems
- Preferably with at least 5 years of equivalent field experience supporting equipment service and repair in the commercial kitchen industry
- Basic computer skills which include Microsoft Office
Relevant education, experience, and performance will be considered together.
Work Schedule & Location:
- Monday to Friday 7am to 4pm Central Time
- St. Louis, MO or Sedalia, MO (hybrid) - must be willing to travel on either location for periodic trainings and coordinations
- With exceptional travel to customer sites to provide hands-on technical expertise and field support
See the attached job description for more information
Duke Manufacturing is an Equal Opportunity Employer.
Vacancy posted 18 days ago
Similar jobs that could be interesting for youBased on the Customer Care Technical Support Specialist in Saint Louis, MO vacancy
- ...Duke Manufacturing Company is seeking a Customer Care Technical Support Specialist to join our Technical Support team. The role involves delivering industry-leading solutions for Hot Appliances and refrigeration systems, resolving customer issues, and providing expert...Suggested
Duke Manufacturing
Saint Louis, MO2 days ago $26.63 - $38.51 per hour
...relevant experience. RAYUS Radiology is looking for an IT Field Technical Support Specialist to join our team. We are challenging the status quo by... ...Certified Professional (MCP), or equivalent are a plus Health care experience RAYUS Radiology is an EO Employer/Vets/Disabled....SuggestedFull timeWork at officeImmediate startMonday to FridayShift workRAYUS Radiology
Saint Louis, MO1 day ago- ...Software Support Technician - St. Louis, MO Concordia Publishing... ...focus on what matters most: caring for their communities and sharing... ...Join Us? At CPH, your technical expertise supports ministry... ...Growth, expand your technical and customer service skills in a dynamic,...SuggestedFull timeWork at office
Concordia Publishing House
Saint Louis, MO6 days ago - ...Customer Support Technician Customer Support Technician that will ensure that all end users are... ...-traditional schedule may be required. Technical Qualifications The candidate should have... ...long-term disability, and long-term care insurance provided Group vision coverage...SuggestedFlexible hours
The Timberline Group Company
Saint Louis, MO2 days ago - ...Description Provide proposal/quote for customized projects by focusing on in-depth understanding... ...into larger engagements via technical sales and relationship building. Maintains... ...specific value proposals for target customers. Supports sales team by developing and maintaining...SuggestedFull timeMonday to Friday
Eurofins
Saint Louis, MO5 days ago $85k - $95k
...and tools which will allow customers to focus on their mission, and... ...decisions. We deploy and support products such as Emergency Call... ...and project managers with technical deployment teams. May assist... ...Handling (ECH) Application Specialist will report to the CCSS Application...Remote workRelocationMotorola Solutions
Saint Louis, MO1 day ago$23 per hour
Tierpoint LLC in St. Louis is seeking an EOC Support Analyst responsible for providing exceptional customer service while managing incoming support requests. The role involves documenting tickets, troubleshooting issues, and ensuring efficient resolution of incidents in...Hourly pay$23 per hour
TierPoint is seeking an EOC Support Analyst in St. Louis, MO, responsible for managing incoming calls and alerts, providing exceptional customer service. The role involves troubleshooting technical issues, maintaining documentation in a ticketing system, and working in...- ...Help Desk Support Specialist Job Type Full-time Description Help Desk Support Specialist Location... ...Desk Specialist will provide superior customer service in support of the Enterprise... ...Responsible for providing technical assistance and support related to computer...Full timeShift workWeekend workAfternoon shift
Navstar
Saint Louis, MO2 days ago - ...Position Summary Desktop support: Provides University leadership daily support of workstations... ...Desk. Collaborates with higher level technical areas on planning and issue resolution. Provides... ...to bond with your new child. Family care resources are also available for your...Hourly payWork experience placementWork at office
ISACA
Saint Louis, MO4 days ago - ...The Support Desk Specialist will provide first‑level IT support to internal end users in a high‑volume call center environment. This role is... ...account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable...
Insight Global
Saint Louis, MO20 days ago - ...on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial...Full timeWork at office
Avontix
Wildwood, MO3 days ago $18 per hour
...Responsibilities: Data entry and completion of time-sensitive reports. Manage phone calls, emails, and correspondence. Provide customer service and assist with inquiries or problem resolution. Check drivers in/out, print BOLs, assign doors, and verify shipment details...Hourly payWeekly payTemporary workWork at officeImmediate startMonday to FridayShift workPartners Personnel
Saint Louis, MO11 days ago$55k - $62k
...5,000 - $62,000 The Staff Application Specialist is responsiblefor maintaining and managing... ...tracking and recording payments from customers, resolving discrepancies, ensuring the timely... ...end, and year-end closing processes. Support preparation of financial statements and...Jewish Federation of St Louis
Saint Louis, MO9 days ago- ...Help Desk Technician provides computer support and hardware/software troubleshooting for... ...organizational skills. a professional customer service approach. QUALIFICATIONS:... ...to walk to different offices to resolve technical problems, to sit, use hands and fingers,...Work experience placementCasual workAfternoon shift
Logan University
Chesterfield, MO2 days ago - ...Transporter, you'll provide a reassuring presence while escorting patients throughout our hospital. Join us in our mission to provide quality care and make a difference in our patients' lives. Part Time Role - 8 Hours per week Shifts 7:00 am - 3:30 pm - Saturday or Sunday...Part timeFlexible hoursShift workWeekend work
BJC
Saint Louis, MO4 hours ago $19.74 per hour
...The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is... ...~ Associate's degree or equivalent from two-year college or technical school ~1- 3 years of Technology work experience required ~...Work experience placementWork at officeMonday to FridaySt Louis Public Library
Saint Louis, MO1 day ago$50k - $55k
...on‑site resolutions, collaborating with technical teams and field personnel. Take scheduled... ...site-specific notes for ongoing client support and historical reference. Audit client site... ...‑oriented approach to tasks. Teamwork & Customer Service: Strong team building, customer...For subcontractorWork at officeRemote workWatchtower Security
Maryland Heights, MO4 days ago- ...Construction is looking to hire an IT Support Desk Technician II to join our team in... ...communication with clients. Provide technical support for hardware, software, and Microsoft... ...when necessary. Provide high-quality customer service, ensuring that clients feel...Local areaRemote work1 day per week
- ...applicants for an Application Developer. Under the direction of the Information Technology Manager, this person performs work of a highly technical nature involving information technology services and systems. QUALIFICATIONS Bachelor’s Degree from a nationally accredited...Full timeApprenticeship
Stlcitycircuitcourt
Saint Louis, MO3 days ago $25 per hour
...Join Our Growing Team as an IT Support Analyst! The IT Support Analyst is responsible for... ...remotely at GardaWorld’s branches and customer locations. What’s in it for You Competitive... ...and incidents and provide timely technical support following established SLAs and KPIs...Work at officeLocal areaRemote workMonday to FridayWeekend workGarda World Security
Saint Louis, MO5 days ago$85 per hour
...ENGIE. Duration: One Year Compensation: Pay Rate: $85.00/hr. Location: Houston, TX What You Can Expect The Consultant, ETRM Project Support will play a critical role in ensuring a smooth transition from Aligne to Orchestrate by providing day-to-day production and...Contract workAxpo Holding AG
Saint Louis, MO1 day ago- ...An established industry player is seeking a Support Specialist IT to enhance their customer service team. This role involves providing second-tier support... ...managing incidents, and ensuring timely resolutions of technical issues. The ideal candidate will have strong...
TechDigital Group
Saint Louis, MO1 day ago - ...Job Description The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft... ...application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA...Work at officeRemote work
Insight Global
Saint Louis, MO5 days ago - ...The IT Support Specialist serves as the first point of contact for technical support, providing Tier 1 assistance to UniGroup employees, agents, and drivers. This role combines customer service, technical troubleshooting, and problem-solving to resolve everyday technology...Permanent employmentWork at officeRemote work
UniGroup
Saint Louis, MO1 day ago - ...Enterprise Bank & Trust is seeking a System Support Specialist I to provide technical support to associates in St. Louis, Missouri. The role involves... ...Candidates should have a high school diploma and experience in customer service or technical support. This position combines...Remote work
Enterprise Bank & Trust
Saint Louis, MO3 days ago - ...IT Support Specialist Company: Concero Full-time | Greater St. Louis, US Responsibilities Provide Level One technology support via calls and... ...growth. Qualifications Desire to provide excellent customer service and positive support experience for customers. 1-2 years...Full timeWork at officeRemote work
CareersElite Inc
Saint Louis, MO5 hours ago $18.25 - $26.39 per hour
...Radiology is looking for a Payment Application Specialist to join our team. We are challenging the... ...AND RESPONSBILITIES: (75%) Payment Support Obtains the necessary documentation... ...Escalates atypical remittances, CMS and Managed Care Payer notifications to Manager, Cash...Full timeWork at officeImmediate startRemote workMonday to FridayShift workRAYUS Radiology
Saint Louis, MO2 days ago$16.93 - $25.39 per hour
...appropriate recommendations. Performs proactive activities to provide excellent service and achieve member growth. Provides member support and problem resolution for complex issues to ensure member satisfaction. Supervises and educates members on using all electronic...Full timeTemporary workNeighbors Credit Union
Saint Louis, MO5 days ago- Job Summary Provides technical assistance to computer users, both local and remote. Answers... ...night and weekend crews are properly supported. Reads technical manuals, confer with... ...prepare for delivery to users. Modifies and customizes commercial programs for internal needs....Work experience placementLocal areaRemote workNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Technical Support Specialist. Be the first to apply!
Related searches
- airport customer experience specialist Saint Louis, MO
- customer relations associate Saint Louis, MO
- client service specialist Saint Louis, MO
- bilingual customer service representative spanish english Saint Louis, MO
- inside customer service representative Saint Louis, MO
- work from home customer service associate Saint Louis, MO
- customer sales representative Saint Louis, MO
- customer service officer Saint Louis, MO
- client solutions specialist Saint Louis, MO
- overnight customer service representative Saint Louis, MO