(Eplan) Technical Support Engineer

Full-time

Rittal LLC

Efficient Engineering is when a PLAN becomes EPLAN
EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.
Visit the ePlan Home Page
Compensation: 75,000 – 85,000 – 95,000
Location: Candidate must be located near Schaumburg, IL or Farmington Hills, MI
Role :
As a Technical Support Engineer, you are an essential team member willing to help serve our customers, analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions. The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems.

Key Responsibilities
Provide technical product support to EPLAN customers, resolving software and application-related issues.
Document, track, and manage support cases within the EPLAN Solution Center.
Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.
Collaborate closely with EPLAN Second Level Support to escalate and resolve complex technical issues.
Maintain current knowledge of EPLAN products, updates, and industry developments.
Support technical and sales teams with product expertise and customer-related inquiries.
Identify potential sales and service opportunities while delivering customer support.
Build and maintain positive customer relationships through responsive and professional communication.
Ensure support activities comply with established processes, service standards, and response-time expectations.
Required Qualifications
Educational background in Electrical Engineering or a related technical discipline.
1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.
Hands-on experience using CAD/CAE software for electrical design is preferred.
Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.
Strong verbal and written communication skills in English.
Excellent interpersonal, networking, and customer relationship management skills.
Strong business awareness with the ability to support customer needs while recognizing business opportunities.
Ability to work effectively with regional sales teams, technical departments, and support organizations.
Flexibility to participate in occasional weekend standby support coverage.
Core Competencies
Technical Support & Troubleshooting
Customer Service Excellence
EPLAN Software Support
Electrical Engineering Fundamentals
CAE/CAD Systems
Windows Server & Windows OS
Microsoft Office Suite
Network Administration Fundamentals
Case Management & Documentation
Cross-Functional Collaboration
Communication & Relationship Building
Sales Opportunity Identification
Knowledge Sharing & Training
Problem Solving & Analytical Thinking
Additional Information:
We will not sponsor applicants for work visas.   Applicants must be authorized to work on an unrestricted basis. Hours: M-F. Must reside within an EPLAN location (Farmington Hills, MI or Schaumburg, IL areas).
#LI-HS1
#EplanIND

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at View phone number on us.fitly.work.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the (Eplan) Technical Support Engineer in Schaumburg, IL vacancy

Ubiquiti UniFi Network & ICT Systems Technician
...you. In this role, you will serve as the technical lead for on-premise network and wireless... ...integration. Mentor junior network engineers and technicians, sharing best practices,... ...opportunities, including training and certification support. Additional incentives and perks...
Suggested
Full time
For contractors
Work at office
Relocation
Flexible hours
Nexuscomm LLC
Schaumburg, IL
26 days ago
Senior Technical Support Engineer — CNC & Automation
HEIDENHAIN Corporation in Schaumburg, IL is seeking a Technical Support Specialist to provide expert knowledge of HEIDENHAIN products and solutions to customers, sales and field service, via phone, email, and in person. You bring 10+ years in technical support or related...
Suggested
HEIDENHAIN Corporation
Schaumburg, IL
4 days ago
Senior Technical Support Engineer - CNC & Automation
HEIDENHAIN Corporation in Schaumburg, IL is seeking a Technical Support Specialist II to provide expert knowledge of our CNC, automation, and metrology solutions. You will assist customers, OEMs, and distributors via phone, email, and in person, guiding product selection...
Suggested
Paycom - ATS
Schaumburg, IL
1 day ago
K-12 IT Help Desk Technician: Student & Staff Support
Schaumburg Community Consolidated School District 54 is seeking a Help Desk Technician to provide first-line technical support for staff and students. You will be the primary contact for technology assistance and will help resolve issues across Windows and Apple devices...
Suggested
Schaumburg Community Consolidated School District 54
Schaumburg, IL
11 hours ago
IT Help Desk Administrator
$65k - $70k
...IT Help Desk Administrator - IT Operations (Helpdesk & Desktop Support) Hours: Monday-Friday, 8:30am to 5:30pm Classification:... ...motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role...
Suggested
Full time
Work at office
Local area
Remote work
Monday to Friday
Dmg-Mori-Usa,-Inc
Hoffman Estates, IL
2 days ago
IT Support Specialist
$65k
...Description: Vinayaka Hospitality Full-Time | Multi-Property IT Environment | Travel Required We are seeking a technically strong IT Support Specialist to provide systems administration, infrastructure support, and enterprise application troubleshooting...
Full time
Local area
Immediate start
Remote work
Westin Chicago North Shore
Schaumburg, IL
3 days ago
Desktop Support Technician
...NO C2C!!! GC or USC ONLY!!! Sr. Desktop Support Specialist/System Admin Summary of Position The Computer Support Specialist... ...role supports PC-based computers and related equipment, providing technical expertise and documentation as required to install or repair...
Full time
Local area
Remote work
Catapult Solutions Group
Hoffman Estates, IL
1 day ago
IT Support Specialist
$50k - $55k
...OUR TEAM! Accurate Personnel is hiring immediately for an IT Support Specialist to join our team in Schaumburg, Florida! Accurate... ...is a plus. Communication: Ability to communicate technical information, both verbal and written, to a wide range of end-users...
Work at office
Local area
Immediate start
Monday to Friday
Accurate Personnel
Schaumburg, IL
2 days ago
IT Support Specialist II
...Description Description: Summary The primary role of the IT Support Specialist for NOW Health Group is to provide exceptional front... ...hardware/software problems: Identify source and trends of technical problems to prevent future occurrences. First and second level...
Work at office
Remote work
Now Foods
Bloomingdale, IL
20 days ago
Sr. Endpoint Support (Desktop) Engineers - Remote
OverviewConnection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.This role will serve as a senior escalation point for complex endpoint support issues...
Long term contract
Full time
Remote work
Connection
Schaumburg, IL
23 hours ago
Data Analytics DBA
Company DescriptionVentures Unlimited is a service centric organization. Our success begins with our ability to apply our relationships, leverage technologies, and identify talent - often in combination - to an endless array of real-world customer needsJob DescriptionTitle...
Full time
Ventures Unlimited
Schaumburg, IL
3 days ago
On-Site IT Services Technician | Hardware & Networks
A Fortune 500 Solutions Integrator is seeking a skilled technician to install and service communication systems. The role involves troubleshooting hardware issues, performing repairs, and ensuring minimal downtime for clients. Candidates should have an IT-related certificate...
Hourly pay
Insight
Hanover Park, IL
2 days ago
Desktop Engineer III/ Endpoint Engineer - Schaumburg, IL
...Desktop Engineer III/ Endpoint Engineer The Endpoint Engineer will focus on delivery of a consistent product and computing experience... ...technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user...
Local area
Staffing the Universe
Schaumburg, IL
2 days ago
Fulltime : SR. Network Security Engineer
...citizen or Green Card holder.Plan, design, engineer, develop, implement, and troubleshoot... ...Perform analysis and prepare reports in support of data network monitoring, improvement,... ...Bachelors degree (Masters preferred) in related technical / business area or equivalent work...
Full time
USM Systems
Schaumburg, IL
23 hours ago
IT Support Analyst II
...IT Support Specialist Performs IT support activities related to client interfacing and internal applications, systems, and hardware support and may interface with the client or internal users on related problem resolution providing up to Tier II support. Provides up...
Hourly pay
Contract work
Afternoon shift
Samprasoft
Hoffman Estates, IL
3 days ago
Game Support Technician
...including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player...
Local area
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Dave & Buster
Schaumburg, IL
4 days ago
Oracle EBS Fusion Consultant
Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled...
Permanent employment
Full time
H1b
Sonsoft
Schaumburg, IL
3 days ago
IT Technology Specialist
$23 - $26.75 per hour
...Technology Specialist Tier 1 Intern will be mentored and taught to support the goals of the district and technology department by... ...well with fellow employees and provide support/training to non-technical staff, ability to travel amongst district schools located in Glen...
Hourly pay
Full time
Internship
Immediate start
Flexible hours
Weekend work
Afternoon shift
Community Consolidated District 89
Glen Ellyn, IL
4 days ago
Senior Systems Administrator
...virtualization platforms, and cloud services while supporting a manufacturing environment. The ideal candidate will combine deep hands-on technical expertise in systems, networking, and... ...Systems Administrator or Network/Systems Engineer supporting enterprise infrastructure;...
Flexible hours
CyberCoders
Schaumburg, IL
2 days ago
IT Specialist
...Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide. Requirements Provide on-site and remote technical support for end users, resolving hardware, software, and peripheral issues Manage employee onboarding/offboarding, including...
Temporary work
Work experience placement
Local area
Remote work
Worldwide
Flexible hours
Herrmann Ultrasonics
Bartlett, IL
23 hours ago
IT Help Desk Technician: Remote & Onsite Support
...Technician responsible for delivering both remote and onsite help-desk support to end users. The ideal candidate will have professional IT certifications and strong interpersonal skills to manage technical issues effectively and ensure customer satisfaction. The role...
Remote job
MIS Choice, Inc.
Mount Prospect, IL
2 days ago
Remote IT Service Desk Technician I — AI-Driven Support
Ntiva, Inc. seeks a Service Desk Technician to be the first line of defense for our clients, delivering top-tier IT support and customer service. You will troubleshoot Windows and Apple devices, interact with AI for triage and resolutions, and maintain detailed ticket documentation...
Remote job
Ntiva, Inc.
Lombard, IL
2 days ago
Onsite IT Service Technician (Flexible)
...servicing hardware and communications technologies, diagnosing issues and ensuring systems stay up and productive. You will document work, support depot programs like Hot Swap and Repair, and pursue growth within a people‑first culture that rewards teamwork, curiosity and...
Flexible hours
Cyod
Hanover Park, IL
23 hours ago
Onsite IT Services Technician: Hardware, Networking & Support
...systems and communications equipment, including hardware, software configuration, and network cabling. The role emphasizes remote support, network equipment configuration, and hands-on diagnostics. Candidates should have a BA/BS or 2 years related experience, and be able...
Work at office
Remote work
Insight Enterprises, Inc.
Hanover Park, IL
2 days ago
Technical Product Support Specialist
$70.5k - $100.3k
...Technical Product Support SpecialistLife Fitness / Hammer Strength is looking for a Technical Product Support Specialist to join our Global Technical... ...lifecycle.You'll work closely with teams including Engineering, Product Management, Quality, Operations, Service, and Learning...
Full time
Temporary work
Work at office
Local area
Life Fitness
Schaumburg, IL
5 days ago
IT Application Engineer
$75k - $90k
...located in the Chicago west suburb is seeking for an IT Application Engineer.-Associate level The primary focus of the position will be ERP... ...is a must Responsibilities: -Provide day-to-day support for ERP and related business applications. -Analyze user needs...
Full time
Work at office
iiicareer | Interesse International Inc.
Bloomingdale, IL
1 day ago
Network Migration Specialist
$78k - $150k
...contracts, and orders in conjunction with the Sales and Sales Engineering team for replacement products and associated disconnects. Tracking... ...standards.Sharing knowledge and experience to enhance the technical and analytical capabilities of the PMO teams.Tracking migrations...
Full time
Contract work
Temporary work
Part time
Work experience placement
Work at office
Work from home
Shift work
3 days per week
Verizon
Palatine, IL
39 minutes ago
Network Security Administrator
...Network & Security Engineer Lake Zurick, IL Hybrid (2 days onsite weekly) Contract to Hire CDW is looking for a Network &... ...Engineer with strong troubleshooting skills and hands-on experience supporting and enhancing enterprise network environments. This role will...
Contract work
CDW
Lake Zurich, IL
4 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...INDUSTRIES is seeking skilled technicians in Schaumburg, Illinois, for a hands-on I.T. role. Candidates will be involved in diverse technical tasks, including OS installations, structured cabling, and telecom work across various environments such as retail and medical....
Flexible hours
HARDY INDUSTRIES
Schaumburg, IL
4 days ago
IT Operations Engineer
$105k - $115k
...manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate... ...) team provides critical operational support for all Misumi technology systems. This... ...Engineer, you will report to the IT Operations Technical Lead role. You will utilize your deep...
Fictiv
Schaumburg, IL
9 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to (Eplan) Technical Support Engineer. Be the first to apply!