E-Commerce Manager

Job Description

Job Description

Xponential Fitness (NYSE: XPOF) is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, boxing, running, and barre. We are searching for an E-Commerce Manager to oversee all aspects of the e-commerce, retail business for GO and XPASS.

 

Compensation and Benefits: 

• Full time position that offers a competitive compensation package 

• Medical, Dental and Vision Insurance

• 401(K) with company match

• Unlimited PTO

• Discount on Branded Retail

 

Duties:

• Oversee all e-commerce with budget and revenue accountability

• Maintain and grow lists and build email communication to all retail customers

• Manage the email system and segmentation of messaging by working with our creative partners and agency

• Manage content upload and brief creative for all inventory to be showcased on the mall and website 

• Work closely with logistics and warehouse teams on inventory, promotions, shipment add-ons, etc 

• Manage and forecast product buys and merchandising on site

• Ensure that inventory feed and merchandising on website is accurate and updated 

• Monitor and manage Big Commerce integrations with related applications for exception management, error handling, and resolve with appropriate actions 

• Research and work with outside service providers to add functionality to the retail website

• Work with the customer service team to deliver a first rate experience 

• Ensure support channels and team members are provided with resources required to adequately support end customer, including providing relevant knowledge base articles for common customer needs

• Align on brand go-to-market plans and develop the seasonal digital retail calendar 

• Complete a detailed monthly recap for various department heads

• Develop new and innovative ways to market the brand digitally and provide on-brand suggestions for promotional offers online – black Friday, Cyber Monday, holidays…etc.

 

Required Skills/Abilities:

• Big Commerce experience highly preferred 

• Netsuite Experience a plus 

• Creating and maintaining client relationships 

• Experience in digital marketing and ecommerce metrics and KPI’s 

• Product merchandising 

• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.) 

• Google suite of applications 

• Go-to-market planning and execution 

• Physical Demands: 

  • Remaining in a stationary position, often standing or sitting for prolonged periods

  • Moving about to accomplish tasks or moving from one worksite to another

  • Adjusting or moving objects up to 10 pounds in all directions.

Xponential Fitness is closely following the 2019 Novel Coronavirus Disease (COVID-19), and implementing processes that promote the safety of our employees, candidates, members, and community.

Xponential Fitness is proud to be an Equal Employment Opportunity and Affirmative Action employer. Xponential Fitness does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.” We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity.