BDC/Internet Sales Representative

Come join our team at Florida Preowned LLC! As a BDC/Internet Sales Representative, you will play a crucial role in monitoring internet leads and providing top‑notch client follow‑up. The successful candidate will be a customer‑service oriented individual with exceptional organizational skills to effectively manage incoming customer leads and technically savvy to have the ability to communicate clearly and efficiently with customers using internet/email, mobile/Smart phones, tablets, etc. An essential part of this role is the ability to comfortably make phone calls and send emails to prospective clients on a regular schedule. No cold calling — you will work with warm leads from customers who are already interested in buying or trading in a vehicle. You will be the customer’s first point of contact — delivering a professional, friendly, and informative experience that reflects our Buy Smart – Be Happy sales philosophy. Responsibilities (including but not limited to): Monitor and respond promptly to inbound sales phone calls, internet leads, texts, and emails. Qualify prospects by asking relevant questions to accurately assess vehicle needs and preferences. Adhere to established call and email scripts to ensure consistent and effective communication. Schedule, confirm, and follow up on all customer appointments, whether attended or missed. Collect and deliver requested information to customers in a timely and professional manner. Assist customers with digital tools (credit applications, trade‑in evaluations, etc.). Collaborate with Sales Manager and General Manager to review performance objectives, analyze results, and plan daily activities. Proactively follow up with clients to generate new business opportunities and foster long‑term relationships. Demonstrate a strong commitment to customer satisfaction, recognizing it as the foundation of long‑term business success. Engage in daily prospecting activities via phone, email, and mail; maintain a structured prospect development system. Conduct outbound sales follow‑up and prospecting activities including phone calls, texts, and emails to engage customers, re‑engage inactive leads, confirm appointments, and ensure no opportunity goes unworked. Maintain up‑to‑date knowledge of current dealership inventory, promotions, and pricing. Participate in monthly goal setting and forecasting activities with management. Attend all scheduled sales meetings and training sessions to support ongoing development. Stay informed on automotive industry terminology, trends, and product updates. Consistently demonstrate behaviors aligned with the company's Vision, Mission, and Core Values in all interactions with customers, colleagues, and vendors. Comply with all company policies, procedures, and safety protocols. Other tasks as assigned. Requirements: Minimum one-year Automotive BDC experience strongly preferred. Strong follow‑up skills. Highly proficient computer skills. Fast and accurate response time when communicating with customer. Excellent written communication skills. A positive attitude, strong work ethic, and eagerness to learn. Professionalism, integrity, and a team‑player mindset. Team oriented, flexible and focused on maintaining a high level of customer service. Must have a valid driver’s license and an acceptable driving record. Ability to work a flexible schedule, including evenings, weekends, and holidays (required). Bi‑Lingual is a plus (English/Spanish). This job description is not intended to cover all duties. Responsibilities may change at any time with or without notice. #J-18808-Ljbffr