Deputy Chief Information Officer - Customer Delivery

Deputy Chief Information Officer - Customer Delivery Under general direction from the Chief Information Officer, this position identifies the City’s long‑term goals and aligns them with efficient and cost‑effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments. Duties, Functions and Responsibilities Assist in the planning, development, and implementation of City‑wide IT strategies. Plan, organize, coordinate, manage, and direct the day‑to‑day operations of the Austin Technology Services (ATS) business technology unit. Oversee the preparation of the departmental business plan and budget. Direct programs to monitor, evaluate, and improve customer service delivery. Lead the planning, development, and implementation of City‑wide IT policies. Lead continuous improvement of operations, decrease turnaround times, streamline work processes, and collaborate to provide quality customer service. Represent the Chief Information Officer at meetings as requested. Translate strategic direction into tactical projects and programs to produce the desired outcome. Supervisor and/or Leadership Exercised Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities Knowledge of Federal, State, and Local laws, ordinances, and policies. Knowledge of supervisory and managerial techniques and principles. Knowledge of budgeting methods and systems. Knowledge of various hardware and software applications. Skill in oral and written communications. Skill in conflict resolution and problem solving. Skill in collecting, analyzing, and interpreting applicable research data. Ability to effectively plan for and use technical and staff resources. Ability to prioritize and meet deadlines and objectives. Ability to multi‑task. Ability to evaluate operational performance and implement changes. Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a management capacity. Preferred Qualifications Experience developing and implementing enterprise strategies and leading enterprise application teams. Experience managing large‑scale enterprise operations with a focus on technical hygiene, resiliency, and operational excellence. Experience implementing Citywide or enterprise technology strategies that align operational initiatives with organizational goals. Experience improving IT service delivery through operational modernization, process improvement, and application rationalization efforts. Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives. What to Expect in the Role The selected candidate will provide leadership for the IT Service Desk, Enterprise Application Delivery, Core Application Technology, and DevOps & Release Management teams, including support from seven senior technology managers, while also working with the Austin Technology Services executive team and department executives across the City. The role includes responsibility for the effective delivery and support of enterprise applications and end‑user services, ensuring reliable, high quality operations while driving consistent service execution across the IT Service Desk, Enterprise Application Delivery, Core Application Technology, Release Management, and Quality Assurance functions. The scope includes over 160 employees, 7 direct reports, and a budget of over $30M. Initial priorities may include application rationalization, continued organizational alignment, leadership during technology centralization, and enterprise platform modernization. Key considerations include ability to lead the organization through complex changes, a strong commitment to mentorship and employee development, and expertise in advancing digital transformation programs. The selected candidate should be prepared to navigate these areas while supporting strong operations, employee engagement, community trust, and long‑term service excellence. Location: 2400 Grove Blvd, Austin, TX 78741 Days and Hours: 8:00 AM - 5:00 PM; Monday - Friday. Hours may vary depending upon business needs. This position is on‑site. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call View phone number on click.appcast.io or Texas Relay by dialing 7‑1‑1. #J-18808-Ljbffr Careers In Government