Service Coordinator

Service Coordinator

XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of-the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries.

The successful candidate will join a rapidly expanding team within a company transforming one of the most significant emerging markets in the last 50 years: the advanced infrastructure powering global AI expansion. You will play an important role in deploying the new service operating model while interacting daily with our customers, external partners, and supporting our national Field Service technician group.

The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for assigned mission critical data center customer accounts. Reporting directly to the Project Manager/Lead, this role manages the service request intake process, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management. Success requires strong organizational skills, urgency management, and effective communication to maintain alignment with commissioning schedules.

Key responsibilities include:

• Manage the intake of service requests; classify and track customer inquiries (service support, warranty, parts, documentation).
• Prioritize with the PM/Lead based on commissioning schedule and customer impact.
• Maintain an accurate tracker with clear statuses and timelines; escalate risks when required.
• Coordinate responses with Engineering, Manufacturing, Purchasing, Logistics, and QHSE.
• Prepare readiness packages (documentation bundles, checklists, technical files).
• Support PM/Lead with schedule tracking, readiness validation, and issue escalation.
• Track punch-list items, part ETAs, rework instructions, and closure.
• Drive cross-functional follow-up to reduce cycle time and backlog aging.
• Submit staffing requests with detailed scope, timing, and site requirements.
• Provide travel and logistics inputs to Workforce Management for technician deployment.
• Confirm readiness requirements: documentation, access, safety prerequisites, tools/parts.
• Support visibility but do not own workforce assignment decisions.
• Prepare structured updates for PM/Lead and internal stakeholders.
• Facilitate coordination huddles; document and follow up on actions.
• Maintain dashboards for commissioning readiness, service request performance, and rework progress.

First 12 months will focus on integrating the service request intake process with commissioning readiness workflows, improving schedule adherence through better coordination of documents, parts, and field readiness, reducing rework cycle time and backlog aging, stabilizing reporting tools and visibility of key metrics, and supporting scaling of service operations during hypergrowth.

Success metrics (KPIs) include on-time startup & commissioning and service request cycle time and responsiveness.

Candidate profile:

• 3–5 years in service or project coordination within manufacturing, HVAC, or complex industrial environments.
• Strong experience with ERP/CRM/service platforms.
• Demonstrated ability to coordinate across engineering, operations, and field teams.
• Willingness to travel to the job site, if required.
• French or Spanish would be a nice-to-have.

Competencies:

• Execution & Organization : Strong follow-through and prioritization.
• Communication : Clear, respectful, assertive.
• Customer Mindset : Balances expectations with operational realities.
• Adaptability : Thrives in fast-paced, evolving environments.
• Continuous Improvement : Identifies issues and contributes to scalable solutions.