Salesforce Senior Business Analyst

Salesforce Business Analyst

Software Guidance & Assistance, Inc. (SGA), is searching for a Salesforce Business Analyst for a contract assignment with one of our premier higher education clients in Adelphi, MD. Hybrid schedule preferred with onsite presence 1-2 days per week at UMGC headquarters. Remote candidates located within the United States and working ET hours will also be considered. Responsibilities include:

• Leading discovery workshops with key stakeholders to understand business objectives, problem statements, current state processes, and targeted outcomes
• Gathering, analyzing, documenting, and refining business and functional requirements into detailed user stories and acceptance criteria
• Translating business requirements into solution specifications aligned with Salesforce platform capabilities and product roadmap initiatives
• Partnering closely with Solutions, Product, and Engineering teams to support delivery of scalable Salesforce solutions
• Designing business processes, workflow diagrams, process maps, and functional specifications
• Driving stakeholder communication for enhancements, defects, sprint deliverables, demos, and backlog prioritization
• Demonstrating Salesforce platform capabilities and AppExchange solutions aligned to business needs
• Assessing and recommending Salesforce best practices, features, and process improvements
• Supporting Agile delivery processes including sprint planning, backlog grooming, daily standups, and user acceptance testing
• Maintaining documentation including architecture artifacts, traceability matrices, requirements, workflows, and system procedures
• Providing project coordination support including milestone tracking, risk identification, and delivery planning
• Staying current on Salesforce releases, roadmap updates, and AppExchange technologies
• Serving as a trusted advisor between business stakeholders and technical delivery teams

Required skills include:

• 7+ years of experience leading discovery workshops and gathering/documenting business requirements
• 5+ years of experience as a Salesforce Business Analyst and/or Salesforce Administrator
• Salesforce Admin Certification (ADM-201)
• Strong experience with Salesforce Service Cloud
• Experience with Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, and Chat integrations
• Strong understanding of Salesforce architecture, CRM data structures, and Salesforce best practices
• Experience decomposing business requirements into user stories and acceptance criteria
• Experience working within Agile environments using Jira, Azure DevOps, or similar tools
• Experience creating business process maps, workflow diagrams, functional specifications, mockups, and wireframes
• Strong analytical, communication, stakeholder management, and problem-solving skills
• Experience working independently in remote and hybrid team environments
• Knowledge of SDLC methodologies and Agile delivery frameworks

Preferred skills include:

• Salesforce Sales Cloud Consultant certification
• Salesforce Service Cloud Consultant certification
• Salesforce Education Cloud Consultant certification
• Experience with Education Cloud
• Experience with Marketing Cloud
• Experience with Einstein Analytics
• Prior USM and/or UMGC experience
• Consulting background supporting enterprise Salesforce initiatives
• Experience within higher education environments

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please visit sgainc.com. SGA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.