Account Operations Specialist

Account Operations Associate

Employment Type: Contract Pay Rate: Up to 20/hr Schedule: Monday-Friday 8-4:30

We are seeking a Contract Account Operations Associate to join our client's team to provide high-quality operational support to members and internal staff. This position will support the daily operations of account-related functions while ensuring compliance with regulatory requirements, departmental procedures, and credit union policies.

The ideal candidate is detail-oriented, organized, comfortable working with sensitive financial information, and able to manage multiple priorities in a deadline-driven environment.

Key Responsibilities

• Process Verification of Deposit requests within established turnaround times.
• Perform mail processing, including sorting, date stamping, and return mail.
• Review and resolve assigned service requests according to established procedures and service standards.
• Perform daily reconciliations and maintain supporting documentation.
• Research outstanding reconciliation items and coordinate with appropriate departments to resolve discrepancies.
• Maintain daily and monthly statistical reporting.
• Process Medicaid and Medicare requests as assigned.
• Handle account maintenance related to monitoring, returned mail, and SSRS reports.
• Provide phone support to internal and external members.
• Assist other Operations teams as needed to maintain a high level of member service.
• Ensure all work is completed accurately and in accordance with applicable regulatory and compliance requirements.
• Protect confidential member and financial information.

Qualifications

• High school diploma or GED.
• Minimum of 1 year of related experience.
• Basic banking or deposit-account knowledge preferred.
• Strong organizational and time-management skills.
• Ability to work in a high-volume, deadline-driven financial operations environment.
• Strong attention to detail and ability to make sound decisions under pressure.
• Analytical and problem-solving skills.
• Strong technology proficiency.
• Experience with reconciliations preferred.
• Strong knowledge of Microsoft Excel, including creating and manipulating spreadsheets and generating reports.
• Excellent communication and customer/member service skills.
• Ability to follow established policies, procedures, and regulatory requirements.
• Ability to be bonded is required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.