Resident Services Manager

Who We Are Core Spaces (Core) is more than a real estate company – it’s a people company. Building relationships is as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers on a mission to invent the future of living. Our six cultural values guide us every day: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, driving continuous improvement of the resident experience. What We Do Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build‑to‑rent sectors. Its residential communities feature world‑class amenities, progressive design, and hospitality‑driven service. Core’s student housing portfolio includes over 74,440 beds owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high‑growth metros nationwide. For more information, visit Benefits That Matter A culture that provides a sense of belonging Competitive pay that values your contributions Incentives designed to reward your achievements Paid flexible PTO to disconnect or celebrate life milestones Paid 14+ holidays, including your birthday Paid Parental Leave that begins after 90 days Paid volunteer time off to give back to your community Monthly workshop weeks; fewer meetings & more collaboration Robust health plan options that begin within at least 30 days of employment Monthly phone reimbursement Wellness allowance and perks, including a yearly subscription to a meditation app An environment that provides a voice to share perspectives Employee Assistance Program (EAP) for confidential support services Company retirement options including 401(k) + matching & Roth account option Position Overview The Resident Services Manager oversees on‑site daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional on‑site clerical or office tasks as required. What You Will Do Resident Management Managing all disputes between roommates. Handling all resident replacements/relets. Managing resident and guarantor concerns to minimize escalation to the Community Manager. Providing customer service for resident questions and concerns. Collaborating regularly with the Maintenance Supervisor and Property Manager on recurring issues and work order updates to maintain transparent communication with residents. Surveys & Reporting Collaborating with the Director of Sales and Reputation Management to ensure reputation goals are met. Creating and executing quarterly Reputation Management Plans and reviewing them with the Director, Property Manager, and regional partners. Overseeing resident surveys and focus groups to gather feedback and identify improvements, then sharing findings with Property, Maintenance, and Regional Managers. Formulating action strategies based on focus group discussions. Conducting resident experience calls (minimum of 10 per week). Leasing & Marketing Providing support in marketing and leasing operations, including leading tours and following up with prospective residents. Planning, implementing, and performing marketing duties and tenant events. Compliance and Standards Ensuring compliance with all company policies, procedures, and legal requirements. Upholding brand and company standards to present the property consistently in an exceptional manner. Collaborating with the Property Manager on special projects and assignments. Completing all assigned HR/People Operations-related tasks. Other Must be able to work a full shift and be required on-site at the property. Must be available for additional hours, including evenings, weekends, and overtime when necessary. Must be available to assist with move‑outs, turn‑arounds, and move‑ins that extend beyond normal full‑time hours. Must be able to lift and move objects weighing up to 50 pounds regularly. Ideally, You’ll Have High School Diploma or Comparable Degree and demonstrated leadership skills. 1+ years of property management experience. Proficiency in Office Products and both Windows and Apple operating systems. You’ll Crush It If You Have Experience With Student Housing Experience. Experience with Entrata software. Organizational Structure Reports to: Community Manager Direct Reports: N/A Disclaimer Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. Equal Opportunity Statement As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment that fosters belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent. Pay Range USD $71,000.00 – USD $71,000.00 / Yr. Additional Compensation Benefits include comprehensive health insurance, retirement plans, paid time off, and a 20% employee housing discount. Employees may be eligible for a discretionary annual bonus paid quarterly, depending on individual and organizational performance. #J-18808-Ljbffr