Lead Server

Job Description

Job Description

Job Description

Position: Lead Server

Job Summary: Responsible for attending to guests needs in the SH Cranes, Bay, JJ and Bistro dining venues as well as special functions. This role includes providing full table service bar and lounge assistance, and responsibility for leading the closing procedures of the dining room. The Lead Server ensures that closing operations are completed thoroughly and efficiently, maintaining cleanliness, safety, and readiness for the next day. This position also provides mentorship and training for junior staff.

Essential Functions and Responsibilities:

• Act as shift lead in absence of supervisor or when assigned.
• Train and mentor new servers on proper services techniques.
• Support bar and lounge service when necessary.

Working Conditions:

• Routinely works indoors in a well-lit, well-ventilated area, but occasional works outside for special functions.

• May be exposed to wet floors and odors throughout the workday
• May be subject to extreme temperatures
• Is subject to frequent interruptions and occasionally emotionally upset residents, family members, etc.
• In the event of inclement weather such as hurricanes, employee will be expected to report to duty as scheduled.

Educational, Physical, and Other Requirements:

• Must pass Level 2 background screening through the Florida Clearinghouse (Learn more:
• Must have exceptional interpersonal and customer service skills.
• Must work well with coworkers.
• Requires standing 100% of the time and frequent walking.
• Employee must be able to perform the essential functions of the job with or without reasonable accommodations. Physical requirements may include frequent use of hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee may be required to lift, stand; walk; sit; climb or balance; stoop; kneel; crouch or crawl; and smell. Vision abilities may require close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• For the safety and security of our residents and patients, employees must be able to read, write, and verbally communicate in English, which is the most universally used language of our resident and employee population.

Server 1:

• No prior experience required
• Must meet John Knox Village policy regarding attendance.

Server 2:

• 2 – 5 years experience in casual fine dining or customer service, or shows the ability in 6 months experience at John Knox Village Food Service
• Absences must not exceed 4 occasions in a 12 month period.

Server 3:

• 5 or more years experience in casual fine dining or 1 or more years experience in John Knox Village Food Service Department.
• Absences must not exceed 3 occasions in a 12 month period.

Customer/Guest Relations & Communications:

• Must maintain a professional, respectful, friendly demeanor with all residents, family members, guests, and staff at all times.

The employer reserves the right to change or assign other duties to this position with or wi