Assistant Manager, Benefits Administration

About The Position Assistant Manager, Benefits Administration (Human Resources Analyst 5G), Grade G29, in the Benefits Administration Division. Management level, professional and administrative work performed in conjunction with the administration of County group health and life insurance plans and programs within the Benefits, Pensions and Retirement Division supporting the County’s active and retired workforce. The role demands innovative leadership, analytical acumen, technical systems expertise and a deep understanding of health and life insurance benefits and retirement programs. About The Agency Prince George’s County Office of Human Resources Management (OHRM) provides HR services, policies, and programs to support the County's government employees. OHRM supports recruitment, employee relations, benefits administration, and workforce development, fostering a positive work environment and promoting equity, diversity, and inclusion. Examples of Work Oversees the day-to-day operations of the Benefits Administration team to ensure accurate and efficient implementation of the County’s benefits plans. Assists the Benefits Administration Manager with strategy development, maintenance and administration of the County’s health and life insurance plans to ensure compliance with statutory and regulatory requirements. Ensures major work assignments are expedited from initial inception through to completion ensuring compliance with applicable County, state and federal laws, regulations, policies, procedures and applicable deadlines. Evaluates and revises internal processes to reduce costs and increase efficiency, documenting and maintaining policies and procedures. Cultivates and maintains positive and effective relationships with internal departments, external agencies, active employees, retirees, their dependents and beneficiaries. Conducts a variety of audits to determine the status of benefits plans, participation, eligibility, and plan performance. Serves as the ERP Team Lead, working collaboratively with other ERP team members to develop and improve processes impacting health plan administration, system implementation, and technical activities that support accurate data processing and data integrity. Solves complex technical problems related to ERP HRS implementation and works collaboratively with other ERP end users to resolve ERP process and data related issues. Assists leadership with the creation and implementation of specialized, and routine communication strategies and educational activities for active employees and retirees. Collaborates with health vendors and internal programs to increase engagement and educational activities for active employees and retirees throughout the plan year. Prepares a variety of routine and specialized reports to assess plan performance, member engagement, participation, and communication. Qualifications Minimum Qualifications Master's degree from an accredited college or university in Human Resources/Personnel Management, Organizational Development, Business/Public Management, Psychology, or a closely related field. Four (4) years of professional level human resources experience with at least two (2) years in a supervisory role. An equivalent combination of relevant education and experience may be considered. Preferred Qualifications Seven or more years of progressively responsible professional experience in Health Benefits Administration or Human Resources Management. Extensive knowledge of employee benefits and retirement programs, including strong understanding of applicable laws and regulations (e.g., COBRA, HIPAA, ERISA). Demonstrated success in managing, supervising, and developing high-performing teams. Demonstrated systems thinking ability and ability to anticipate downstream impacts. Strong analytical, critical‑thinking, and problem‑solving skills with data‑informed solutions. High attention to detail and ability to synthesize information from multiple sources to make sound decisions in a fast‑paced environment. Proven experience identifying process gaps and recommending improvements to enhance operational efficiency and customer experience. Advanced technical acumen with HRIS platforms and data management; experience leading or supporting process redesign, workflow optimization, and system enhancements. Skilled in using analytical tools, dashboards, and system reports to diagnose issues, monitor trends, and support decision-making. High proficiency with Microsoft Office Suite and related software tools. Exceptional time‑management skills with the ability to prioritize work, meet deadlines, and deliver high‑quality products. Excellent verbal and written communication skills. Professional certification in Benefits Administration or Human Resources (e.g., CEBS or SHRM). Additional Information Salary range reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. Job location: 1400 McCormick Dr, Largo, MD 20774. Conditions of Employment Meet all training and performance standards and demonstrate proficiency as required by the agency. Wear and use agency protective apparel and equipment in performance of assigned duties. Successfully pass pre‑employment checks which may include reference checks, background investigations, and drug screenings. Be willing and able to serve as an essential employee during standard or non‑standard hours as operations necessitate, or during emergencies. Eligibility to Work Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants must provide and verify authorization to work in the United States without sponsorship. The employer participates in E‑Verify and will provide the federal government with the applicant’s Form I‑9 information only after an offer has been accepted. Legal Disclaimers Prince George's County Government is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace. #J-18808-Ljbffr