Senior Desktop Support Engineer

Desktop Support Technician III

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena's proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

With rapid growth comes opportunity. We are looking for a Desktop Support Technician III to join our team in Camarillo! This is a full-time, non-exempt position.

Responsibilities:

• Provides onsite Service Desk and end user support for endpoint systems such as Windows 10/11 laptops and desktops, printers, label printers, monitors, and Office 365. Supports users over the phone, in person, or via online chat to understand, document, and efficiently troubleshoot technical issues and respond to Service Desk incidents and service requests in a timely manner. Installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty or broken IT equipment.
• Coordinates with other IT teams and third-party vendors to troubleshoot complex issues, support incident resolution, and ensure timely escalation when additional expertise is required.
• Maintains IT inventory including asset tracking, logging, and deployment of machines. Assists with identifying IT supplies and hardware requirements including phones, desktops, laptops, printers, and related equipment.
• Performs projects such as imaging, configuration, and deployment of computers, as well as refresh activities for existing systems including data backup, system upgrades, and installation of new software or hardware.
• Provides technical guidance and troubleshooting support to L1 and L2 Service Desk team members and acts as an escalation point for technical issues requiring advanced expertise.
• Assists with the management of Endpoint Detection and Response EDR and other IT security related issues within the scope of IT Services & Support.
• Documents technical support procedures and maintains customer records. Creates documentation and technical artifacts as required in support of the technical environment, assigned projects and policies and procedures.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, Networks or a related field, or equivalent education and work experience required
• Minimum of four (4) years of experience with a focus with Windows 10/11, computer repair, imaging, deployment preferred in a LAN/WAN environment
• Minimum of four (4) years of experience working with Office 365 and Azure/Entra ID environments
• CompTIA A+ or equivalent certification required
• CompTIA Network+ and/or Security+ certifications a plus
• Solid working knowledge of Active Directory
• Working knowledge of Intune and Windows Autopilot endpoint configuration, deployment, and device management preferred.
• Working knowledge of endpoint security tools such as Microsoft Defender for Endpoint or other EDR platforms preferred
• Ability to execute and troubleshoot basic PowerShell scripts for administrative and troubleshooting tasks
• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

Salary Range (applicable to California):

$28.00 - $35.00 per hour DOE

Skills/Abilities:

• Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
• Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects
• Ability to speak and write clearly and accurately
• Attention to detail and accuracy
• Effective listening skills
• Multi-tasking capabilities
• Must have in-depth analytical and problem-solving skills.
• Must be able to use discretion and independent judgement

Why you'll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks :

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

* State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hygiena participates in E-Verify.