Senior Desktop Support Engineer

Senior White Glove Desktop Support Overview The Senior White Glove Desktop Support role ensures seamless technical operations for a dynamic organization. Provide high-touch support to executives and staff, ensuring optimal technology performance. Collaborate with IT teams to maintain and improve technical systems and user experience. Work primarily on-site with flexibility for remote tasks during weekends or after-hours. Support a global organization with offices in major international cities. Drive adoption of new technologies in a rapidly evolving environment. Ensure continuity of end-user technologies and resolve technical issues promptly. Contribute to operational project plans and technology initiatives. Document procedures for IT professionals and end-users for clarity and efficiency. Senior White Glove Desktop Support Key Responsibilities & Duties Provide white-glove technical support to executives, assistants, and staff. Manage and improve technical systems ensuring secure and efficient operations. Create user accounts, configure laptops, and set up workstations. Respond to hardware and software issues with effective solutions. Execute tasks related to meetings, including audio-visual equipment setup. Collaborate with management on technical and operational project plans. Document service desk procedures for IT professionals and end-users. Troubleshoot and resolve technical software, hardware, and network issues. Assist with office moves and system upgrades as required. Senior White Glove Desktop Support Job Requirements Bachelor of Science (BS) degree in a relevant field. Minimum of 5 years of experience; 10 years preferred in desktop support roles. Proficiency in MS365, Windows 10/11, and Zoom technologies. Strong knowledge of hardware including printers, laptops, and iPhones. Excellent problem-solving skills and attention to detail. Ability to work independently and elevate issues when necessary. Experience working under pressure and managing multiple priorities. Capability to identify areas for improvement in IT services. Flexibility to adapt to changing schedules and work environments. #J-18808-Ljbffr