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Claims Manager

DMC Insurance, Inc.

Indianapolis, IN

Job Description

DMC Insurance is seeking an experienced commercial Claims Manager to lead and oversee the handling of commercial claims with a focus on transportation and trucking-related exposures. This role is responsible for managing claim professionals, adherence to claims handling protocols, driving quality and service outcomes, and supporting effective resolution strategies for complex claims.

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The ideal candidate brings strong technical claims expertise, leadership experience, and a commitment to delivering superior service in a specialized commercial insurance environment.

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Key Responsibilities

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  • Lead, coach, and develop a team of commercial claims professionals
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  • Oversee the investigation, evaluation, reserving, negotiation, and resolution of commercial claims
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  • Ensure compliance with DMC claims handling procedures and best practices
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  • Monitor claim quality, cycle, severity trends, and overall team performance
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  • Partner with underwriting, risk engineering, finance, and leadership on significant or complex claims
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  • Participate in claim review discussions and support escalated claim strategies
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  • Drive continuous improvement in claims operations, service delivery, and reporting
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  • Support litigation management, vendor oversight, and external partner coordination as needed
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  • Maintain a strong customer service orientation while balancing sound coverage and financial outcomes
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Qualifications

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  • Bachelor’s degree or equivalent relevant experience preferred
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  • Significant commercial claims handling experience required
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  • Prior leadership or management experience within claims strongly preferred
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  • Experience with transportation, trucking, casualty, liability, or complex commercial claims preferred
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  • Strong knowledge of claims investigation, coverage analysis, reserving, negotiation, and resolution practices
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  • Demonstrated ability to lead teams, manage workloads, and make sound claim decisions
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  • Strong communication, organizational, and problem-solving skills
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  • Ability to collaborate effectively across departments and with senior leadership
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Vacancy posted 5 days ago
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