Service Dispatcher

PAPE’ MATERIAL HANDLING, INC. – MEDFORD, OR

SERVICE DISPATCHER:

Are you detail-oriented and energized by a busy, fast-paced environment? Do you enjoy coordinating people, information, and priorities to help customers and teammates succeed? If you answered yes, we would love to hear from you! Pape' Material Handling, a premier capital equipment dealer in the West, is seeking an organized, energetic, and customer-focused Service Dispatcher to join our team in Medford. At Pape', we invest in your growth. Through training, resources, and ongoing support, we equip our team members with the tools to build their skills and succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU’LL DO:

As our Service Dispatcher, you will play a key role in keeping service operations organized, responsive, and moving forward. You will coordinate technician schedules and priorities while administering warranty claims and working with vendors to recover all available reimbursement for eligible repairs. Every day, you will:

• Schedule and prioritize field and periodic maintenance technicians to best serve customer needs.
• Monitor service work in process and communicate updates to technicians, service leaders, and customers.
• Open work orders, maintain accurate service records, and complete timely data entry and documentation.
• Receive, prepare, submit, and track warranty claims in accordance with vendor requirements.
• Work directly with manufacturers and vendors to resolve claim questions and maximize warranty reimbursement.
• Keep the Service team informed of warranty work in progress, claim status, approvals, and follow-up needs.
• Respond professionally to customer inquiries and help coordinate service-related requests and next steps.
• Support a fast-paced, team-oriented environment by balancing changing priorities with accuracy and urgency.
• Invoicing of vendors statements
• Conduct weekly work meetings with service leaders
• Support Parts department as backup on a as needed basis
• Overtime may be required on a as needed basis

To thrive in this role, you should enjoy creating order, solving problems, communicating with a wide variety of people, and delivering a high level of customer service while managing multiple priorities.

WHAT YOU NEED:

• Excellent communication, customer relations, organizational, and data entry skills.
• Strong attention to detail and the ability to perform at a high level in a fast-paced, team-oriented environment.
• Computer proficiency, including experience with Outlook, Word, and Excel, along with the ability to learn new systems and programs.
• The ability to manage multiple tasks, changing priorities, and time-sensitive follow-up with accuracy and professionalism.
• Experience in service operations, dispatching, warranty administration, or administrative support in a technical or equipment-based environment is preferred.
• Technical knowledge is a plus!

COMPENSATION: $27.50-35/HR (DEPENDING ON EXPERIENCE)

WHY WORK FOR PAPE’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

THE PAPE’ GROUP MAINTAINS A DRUG-FREE WORKPLACE AND AS SUCH, REQUIRES CANDIDATES TO SUCCESSFULLY PASS A PRE-EMPLOYMENT DRUG TEST.