Client Technical Support Associate
NTT Data
This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredThis opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredThis opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredPosting Date:Department: -
Vacancy posted 20 hours ago
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