Adoption Manager

Adoption Manager

As an Adoption Manager, you will collaborate with internal and external client stakeholders to execute adoption and efficiency plans to achieve client goals. You will manage and direct project scope, while identifying risk areas and proposing resolution strategies to leadership. In addition, you will localize the client adoption plan by sharing best practices and leveraging behavior change techniques and adult learning principles. You will function as an integral part of the Adoption community; mentoring and educating other associates on adoption strategy and ensuring best practices are being observed and rolled out across engagements.

Our vision is to improve client outcomes through strategic consulting resulting in a better clinician and patient experience. We are excited for you to join our innovative team!

Responsibilities

Analyze user experience and other client outcomes data, and incorporate organizational change techniques and adult learning principles to develop client adoption plans Consult with internal and external client stakeholders to propose and execute adoption strategies to achieve client objectives

Build and strengthen relationships with client executives and leaders to promote a positive caregiver experience

Oversee and deliver overall project scope and manage financials and other project operations for one or more client engagements

Proactively identify and troubleshoot project issues and risks, propose resolution strategies, and escalate as appropriate

Direct, and enable adoption associates responsible for client deliverables by helping to remove or overcome client resistance or other barriers

Propose new approaches to create and deliver onboarding and continuous education plans for assigned products and offerings for internal, third party, or client resources delivering adoption support

Propose options and educate clients on available analytics tools and adoption best practices

Provide analysis and reporting to internal and external client stakeholders on progress, key performance indicators, and value achieved

Train associates within the analytics and adoption community; share suggestions for improvements to processes and best practices with leaders

Must be able to obtain and maintain a federal clearance (US Citizen)

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Willing to travel up to 80% as needed

Perform other responsibilities as assigned

At least 6 years total combined related work experience and completed higher education, including:

At least 1 year healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

At least 5 years additional work experience directly related to the duties of the job and/or completed higher education

High School Diploma

Bachelor's degree or equivalent relevant work experience

Master's degree or equivalent relevant work experience

At least 2 year of project management work experience

Project Management Professional (PMP) - Project Management Institute (PMI)