Client Success Manager

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we’re on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We’re looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you. Summary: Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients. Your responsibilities include: Strategic Planning and Execution: Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing. Plan and execute marketing campaigns, aligning deliverables with client goals over 6–12 month periods. Analyze performance data, draw actionable insights, and present them in client-friendly reports. Client Relationship Management: Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment. Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership. Guide strategic conversations with stakeholders at the director level and above. Collaboration and Problem-Solving: Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery. Solve client challenges by aligning strategies with their goals and addressing opportunities for growth. Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives. What You Bring To excel in this role, you’ll need: Experience: 4+ years in a client-facing role, ideally in a marketing agency or a similar environment. Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics. Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. Skills: Ability to analyze and interpret performance data, delivering actionable insights to clients. Exceptional organizational skills with a talent for managing deadlines and priorities. Confidence in leading strategic conversations and conducting workshops with clients. Adaptability in dynamic environments and a proactive approach to problem-solving. Alignment with Our Values: You’re collaborative, innovative, and driven to deliver outstanding results. You embody New Perspective’s core values of integrity, client-focus, and continuous improvement. What You’ll Love About Working Here Impactful Work: Drive measurable results and help clients achieve their goals. Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise. Professional Growth: Access opportunities for skill development and career advancement. Building and giving presentations Building strategic digital marketing game plans for clients Listening and translating client feedback into actionable next steps Working alongside subject matter experts to deliver work that you’re proud of Benefits & Perks Competitive salary : $70K–$80K base with performance-based commissions and bonuses. Comprehensive benefits : Medical, dental, and vision insurance. 401(k) with a company match. Generous PTO policy with growth to unlimited PTO. Additional perks : Flexible, remote-friendly work environment. Gym reimbursement and wellness programs. Geography This position is remote . Candidates must live in the Eastern or Central USA time zones. New Perspective is headquartered in Worcester, MA