Residential Shift Supervisor

Job Description

Job Description

Residential Shift Supervisor – Youth Behavioral Health
Location: New Hope, MI
Department: Operations
Job Type: Full-Time
Compensation: $24.00 / HR

About Youth Opportunity & New Hope Youth Center

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Our New Hope Youth Center in New Hope, Michigan, provides trauma-informed short-term and long-term residential care for females ages 10-17 who have experienced abuse or neglect.

We support youth who present with behavioral and mental health needs, offering a structured, therapeutic environment focused on individualized mental health services. Programming includes individual, family, and group therapy, life skills training, and educational services designed to help youth build a foundation for a successful and healthy future. The typical length of stay depends on the youth’s progress toward individualized treatment goals and securing appropriate aftercare placement.

We are a 24/7, 365-day-a-year facility dedicated to healing, treatment, and ongoing support as youth work toward reintegration into their communities.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% employer match with Immediate Vesting
• Paid time off (PTO) and holidays – earn 4 hours of PTO every pay period
• Free RX delivery on most medications
• Tuition reimbursement and professional development
• Robust Employee Assistance Program
• Supportive, mission-driven work environment

Why Join Youth Opportunity?

• Be part of a team making a difference in the lives of vulnerable youth
• Gain experience in a growing field of youth mental health and residential care
• Work in a secure, structured, and supportive treatment environment
• Develop your skills through training, mentorship, and advancement opportunities

Key Responsibilities

The Shift Supervisor oversees facility operations and supervises direct care staff during assigned shifts. Responsibilities include supervision of personnel, monitoring youth activities, ensuring policy and safety compliance, and coordinating daily operations to promote a structured and safe environment.

• Supervise staff, assign duties, evaluate performance, and provide feedback
• Maintain communication with leadership regarding staff performance and issues
• Develop schedules, manage staff coverage, and oversee shift operations
• Coordinate youth appointments, transportation, and intake/discharge procedures
• Ensure compliance with state regulations, safety protocols, and behavior management systems
• Administer medication and maintain accurate documentation
• Monitor facility security through checks and searches
• Complete detailed reports on incidents, staffing, youth behavior, and maintenance needs
• Lead emergency response efforts during incidents such as fire or severe weather

Other Duties Include

• Maintain high standards of role model behavior for youth
• Participate in training and development activities as required
• Report incidents or concerns involving youth or staff
• Perform other duties as assigned

Requirements

Education:

• High school diploma required; bachelor's degree preferred

Experience:

• Minimum three years working with youth in residential treatment, with behavioral health or substance abuse needs
• Supervisory experience preferred

Skills:

• First Aid/CPR (or ability to obtain)
• Strong leadership, communication, and organizational skills
• Ability to interact with youth and stakeholders professionally
• Knowledge of trauma-informed care and behavior management practices

Physical Demands:

• Must be in good health and able to participate in physical activities with youth
• Ability to lift up to 30 lbs and intervene physically if necessary
• Ability to transport youth and staff

Other:

• Valid driver's license with good driving record
• Must pass required background checks
• Must be at least 21 years of age
• Ability to work extended or varied hours when needed

Equal Opportunity Employer