Client Services Account Specialist

Job Description

Job Description

Are you a detailed, organized, team-player with experience in e-commerce, and corporate client relationships? Do you like to work with people to deliver exceptional service? Are you interested in working with a diverse group of people that are "better together"? Threads Uniform Agency might be the place for you! Threads is a client-centric producer of uniforms and has outfitted over one million members of our nation's workforce.

We are seeking someone motivated, organized, and dependable to join our Client Services Team as a Client Services Account Specialist . This role will be focused on client relationships and merchandising client webstores.

Essential Functions:

• Work with Account Executives on shared accounts, cultivating relationships with corporate clients via phone, email, and meetings.
• Facilitate corporate program requests including product additions and substitutions, pricing updates, employee reward programs and spot buys.
• Research products, prepare digital presentations and pricing, and recommend solutions that align with client objectives.
• Review and submit client purchase orders. Coordinate merchandise returns and exchanges.
• Analyze order status and inventory reports weekly to ensure deadlines are met. Provide proactive updates on order status, inventory availability, and project timelines.
• Proactively communicate client program details, schedules, and updates with internal departments.
• Maintain expertise in Threads' offered products, including apparel types, fabrics, and garment customization methods.
• Utilize electronic resources including ERP software, VOIP phone systems, service ticketing, Excel, and PowerPoint as well as platforms for ecommerce product management and project management.
• Merchandises client webstores by updating products, descriptions, pricing, images, and availability.

Knowledge, Skills, and Abilities:

• Sales support or account coordination experience required.
• Excellent verbal and written communication with strong customer service skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and ERP/order processing software.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Detail-oriented with experience tracking orders, inventory, and client requests needed.
• Organized, dependable, and self-motivated team player.
• Preferred: Apparel industry, promotional products, or e-commerce merchandising experience.

All offers of employment at Threads Uniform Agency are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.

Background checks will include:

• Social Security Verification: validates the applicant's Social Security number, date of birth and former addresses.
• Criminal History: includes review of criminal convictions and probation. The following factors will be considered for applicants with a criminal history:
  • The nature of the crime and its relationship to the position.
  • The time since the conviction.
  • The number (if more than one) of convictions.
  • Whether hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.