Grocery Clerk

( Dill Pickle employees are represented by the DPFCW)

Department: Grocery

Reports to: Grocery Manager

Pay Grade: 1

The Dill Pickle Co-op strives to offer the best in sustainable, locally sourced foods for our customers. To accomplish this mission we seek individuals who;

Provide excellent customer service when present on the sales floor, by delivering prompt, friendly and helpful service.

Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.

Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward self and others.

Help to create a work environment that is cooperative, respectful, fun, productive, and safe, and that focuses on solutions.

CORE COMPETENCIES

Customer Service: Greets customers when on the sales floor, seeks understanding of products and services offered within the store, maintains a professional appearance, assumes responsibility for solving customer problems.

Respect: Communicates and interacts respectfully with all internal and external customers, avoids language or actions that could be perceived as obscene, disrespectful, abusive, or derogatory.

Dependability: Punctual for scheduled shifts and meetings, meets commitments, works independently and accepts accountability.

Adaptability: Adapts to change readily and open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.

Communication: Communicates well verbally, shares information and listens attentively to others, asks questions and remains receptive to the viewpoints of others, manages distractions so as to not lose focus of task.

Integrity: Interacts with internal and external customers in an honest manner, is accountable for actions, understands and supports cooperative values.

Productivity: Prioritizes well, works in an efficient manner and strives to meet deadlines.

Teamwork: Receptive to the viewpoint of others, welcomes newcomers and promotes a team atmosphere, solicits feedback.

JOB SUMMARY: The Grocery clerk is responsible for aiding the Assistant Center Store Managers with successfully completing the objectives of the department as outlined by the Grocery Manager. Ensuring that freight is processed, stocked and merchandised in a timely manner, while providing outstanding customer engagement.

Greeting and providing exceptional customer service to all customers within department

Receive, process and stock inventory within grocery departments, to include bins, shelves and coolers.

Ensuring proper merchandising standards of the sales floor to ensure delivery of an attractive, well-organized shopping experience for customers.

Maintain department cleanliness, of sales floor and department warehouse areas.

Assist Buyers, Grocery Manager, and Store Manager in creation of attractive displays and seasonal merchandising changes.

Ensure pricing accuracy of all department merchandise.

Maintain organized and clearly labeled overstock according to co-op standards.

Perform product rotation for freshness, using the “first in/first” out process and regular checking of expiration dates.

Notify department managers of damaged or malfunctioning equipment and unsellable merchandise and disposing of product according to The Dill Pickle Co-op policy.

Ensure back stock is stored and labeled in an organized manner for easy access and rotation.

Clean display cases, refrigerator glass and interiors, shelves and aisles.

Assist with quarterly inventory count.

Required training on front end procedures

Perform other functions at request of the Grocery Manager and/or Assistant Center Store Manager.

The physical demands described here are representative of those that must be met by an employee to successfully navigate this role.

Experience preferred but not required.

Nights and weekend availability required

Bilingual (Spanish) preferred but not required.

Ability to reason and apply logic for resolve of common workplace issues.

Able to pass a criminal local/state/federal background screening.

Eligible to work within the USA.

Excellent customer service skills.

Communication skills - good listener, asks questions.

Ability to stand, bend, reach and lift repeatedly for extended periods of time.

Ability to work in adverse Grocery temperatures.

Ability to lift 50lbs.

Ability to work with cleaning supplies and chemicals with appropriate protective gear.

Ability to multi-task and remain flexible to changing needs of business.

Greater Chicago Industrial Workers of the World (IWW), the Union, is the employees’ representative in dealing with The Dill Pickle Coop regarding wages, hours and other working conditions of our employees in the unit described below:

All statutory employees including full-time and part-time cashiers, produce and grocery stockers, accounts payable assistants, marketing employees, meat, wellness and refrigerated buyers employed by The Dill Pickle Co-op at its facilities including the one currently located at 2746 North Milwaukee Avenue, Chicago, Illinois 60647, but excluding supervisors as defined by the Act including marketing supervisors, human resources representatives, front end, produce, grocery, office, branding and general manager, guards and professional employees as defined by the Act.

This is to certify that I have received a copy of the job description for my job. I have read the job description and can perform the essential functions as they are listed:

Employee’s Signature and Date

Employee’s Name — Please Print

Manager Signature and Date