Housekeeping Support Attendant

Job Description

Job Description

Company Description

WELCOME TO SWISS Ô TEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:
You play an important role in keeping both our housekeeping and uniform operations running smoothly each day. You bring strong sewing and garment mending skills, and you use them to help repair, alter, organize, and distribute uniforms with care and attention to detail during part of your shift.

You will also support the housekeeping team in a variety of meaningful ways. You help deliver items where they’re needed, inspect guest rooms to ensure they meet our standards, and assist with cleaning stayover and checkout rooms to create a comfortable and welcoming environment for every guest.

You stay organized, adaptable, and ready to jump in where help is needed. You take pride in your work, you notice the details that matter, and you contribute to a team that works together to create a clean, well-prepared, and professional environment.

Sewing and clothing repair experience is required for this role, along with a positive attitude and a willingness to support wherever needed. You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.

• Supports both housekeeping and uniform operations on a daily basis
• Requires strong sewing and garment mending experience for uniform repair, alterations, organization, and distribution
• Work assignments vary daily based on business needs, with responsibilities shifting between uniform support and housekeeping operations
• Assists with uniform-related tasks including repair, alterations, organization, and distribution
• Supports housekeeping operations as needed
• Delivers items throughout the property as required
• Inspects guest rooms to ensure cleanliness and presentation standards are met
• Cleans stayover and checkout rooms in alignment with hotel standards
• Oversees guest dry cleaning services in coordination with a partner laundry company
• Maintains organization and flexibility in a fast-paced environment
• Supports overall team operations and guest service standards
• Assisting with special projects, such as inspecting rooms for missing items
• Inspecting rooms assigned to new hires
• Preparing and organizing carts for new hires
• Inspecting showrooms and VIP rooms
• Responsible for organizing laundry room area and maintaining cleanliness
• Contributes to a clean, well-maintained, and professional environment
• Following all safety rules, emergency procedures and fire prevention regulations.
• Making rollaway beds as needed
• Reporting maintenance items
• Returning all lost and found articles to Risk Management
• Following all hotel and departmental policies and procedures and service standards
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying over 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Sewing and clothing repair experience is required for this role.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Excellent organizational and time management skills
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

WHAT IS IN IT FOR YOU:

• Position Hourly Rate: $26.60
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.