Residential HVAC Service Technician

Job Description

Job Description

N.E.T.R Inc.

North Andover, MA

Residential HVAC Service Technician

Pay : $30/hr - $40/hr

At NETR , a Sila Services Company, we are an established residential and commercial heating and cooling company located in North Andover, MA that has been in business for over three decades. Our ability to retain quality employees speaks to our commitment to hire motivated people and provide exceptional on the job and professional training. Our explosive growth has opened the need for an experienced Residential HVAC Service Technician to join our team.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

Industry-Leading Compensation: We believe in rewarding excellence. Our Installers are amongst the best paid in the area!

Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.

New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked TAKE-HOME truck that’s ready for any job.

Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.

401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.

Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

Tool and Boot Allowance: We provide a tool and boot allowance to replace the things you use the most to get the job done.

Training and Development Opportunities: We’re committed to your professional growth with training at our new Service Professionals Academy & Resources Center!

Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

** The best time to find a great job is when you already have a good job. **

Primary Duties and Responsibilities:

Provides heating and cooling service, repairs, and maintenance. This includes HVAC, heat pumps, ducted systems, boilers, etc.

Communicates all information to the office by opening/closing jobs in electronic scheduling system to include but not limited to, job arrival, job completion, follow up notes/summary of work completed, etc.

Obtains the customer’s approval for work and obtains payment on-site as appropriate.

Maintains clean, neat vehicles and job sites and projects a clean, well-groomed professional appearance always.

Assumes responsibility for trucks, diagnostic tools, and uniforms.

Serves as a teacher and leads by example to apprentices on the job site.

Attends group meetings and training, as needed. Participates in monthly and special company meetings, as appropriate.

Uses good judgment and self-control in areas wherein the company entrusts him/her to maintain company and customer confidentiality.

Establish a sound positive work relationship with all members of the ECS team. Must be able to listen and implement all suggested feedback received.

Required Skills and Abilities:

EPA Universal Certification

Prior heating and/or cooling experience in a residential capacity.

Ability to prioritize tasks and communicate with customers.

Demonstrated excellent communication conflict resolution and interpersonal skills.

Demonstrated ability to work as an effective team member and pitch in as needed.

Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

Must be able to work on a ladder.

Must be able to lift 50 pounds.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

401(k)

401(k) matching

Company truck

Dental insurance

Employee discount

Fuel card

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Tools provided

Vision insurance

Schedule:

Monday to Friday

On call

Weekends as needed

Supplemental Pay:

Bonus opportunities

Commission pay

Signing bonus

Work Location: On the road

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.