HM Sales Advisor Crossgates Mall

About the Role As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Ability to effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers. Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools, etc (In‑store Care App, Click & Collect, Smart Store, etc). Support with opening and closing of the store. Following all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications As a Sales Advisor, you’ll be passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action‑oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. Inclusion & Diversity H&M strives to have a fair and equal process and therefore kindly asks you not to attach a cover letter in your application as it can trigger unintentional biases. Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation $16.50 per hour Accommodation Statement We are committed to providing reasonable accommodations for applicants with disabilities. #J-18808-Ljbffr H&M