HR Advisor - Employee Relations

Compass Corporate

Salary: $65,000 - 70,000 (commensurate with experience)

A Family Of Companies And Experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers. Support is provided by inbound phone calls and submitted cases.

Responsibilities

• Responds to telephone and submitted case inquiries from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
• Providing guidance to managers in handling difficult or complex employee relations issues, such as advising appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations.
• Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, or other HR related matters.
• Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance with policy. Contacts operations on all discrepancies as appropriate to ensure compliance.
• Other more complex investigations and other support functions involving ethic, non-ethic and confidential complaints.

Preferred Qualifications

• Two years’ experience as an HR representative/generalist in a large company or supporting a line Business Unit.
• English/Spanish bilingual preferred. Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed.
• Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software.

Proven ability to

• Research topics on the Internet and through other available resources.
• Manage priorities and workflow of assigned cases.
• Work independently and as a member of various teams and committees.
• Work effectively in a fast-paced support environment
• Multi-task to meet deadlines and expected performance guidelines.
• Prepare reports and business correspondence.
• Deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1537589

Compass Corporate

Margaret Lovette