Resident Advisor - Freedom Commons

Job Description

Job Description

About theOrganization

Centerfor Community Alternatives (CCA) supports and builds power with peopleacross New York State who have been affected by mass incarceration,criminalization and community disinvestment. Through a statewide network ofdirect services, advocacy and organizing, and by supporting the leadership ofdirectly-impacted people, we advance civil and human rights for all NewYorkers. CCA works to build a world where everyone has what they need tothrive. 

WhyJoin the Team?

At CCA,we are committed to fair transparent pay, and we strive to provide competitivemarket-informed compensation. The successful candidate's salary is determinedby the combination of knowledge, skills, competencies, experience, andgeography. Our goal is to continue to make CCA one of the mostdesirable nonprofit places at which to work, and in part, recognize theimportance of work-life balance. 

Job Summary: Under the general direction of the Project Director, with some latitude for independent action, the Resident Aide provides direct assistance, support, and care to residents of Freedom Commons. Support and assist residents and ensure Freedom Commons' safe and positive atmosphere. Serve as the liaison in the facility. Provide security and safety for all residents, staff, and guests.

 *This position requires day, evening, weekend, and holiday rotation shifts, as assigned.

Essential Duties and Responsibilities

• Establishes and maintains rapport with each resident, treating each with respect and dignity and maintaining appropriate professional boundaries . Maintains a safe and supportive environment for residents, utilizing the resources of Freedom Commons to provide an environment of positive change.
• Greets and monitors all residents and guests entering and leaving the building.
• Conducts regular rounds throughout the facility and surrounding areas. Monitors security cameras. Conducts regularly scheduled safety inspections of the facility, including bedrooms/apartments, restrooms, common areas, and dining areas; maintains documentation of the safety checks; immediately addresses or reports any safety issues to supervisors.
• In an emergency, contact appropriate outside emergency response personnel (EMS, Police, Fire Department), and appropriately document the names of those contacted, the time of the contact, and the action taken in the staff communication logbook. Complete incident report and submit by the deadline. Conduct monthly evacuation drills and document such drills accordingly.
• Report incidents, accidents, and resident concerns or problems immediately via incident report and/or logbook.
• Coordinate and ensure the overall cleanliness and good order of the facility. Gather and maintain work order requests and submit them to maintenance. Performs light emergency duties.   
• According to established organizational policy and procedure, conduct searches of clients suspected of introducing contraband into the facility; document findings and notify the supervisor.
• Provides support to the Freedom Commons Case Manager. 
• Performs conflict resolution, crisis intervention services, and supportive counseling to residents as needed. 
• Collaboration with the case manager and furtherance of a resident's services plan may assist in connecting residents with access to services provided by the Center for Community Alternative or other on-site/outside providers.
• Maintains strict confidentiality as appropriate and required.
• Assist with social group/recreational activities and other special events.
• Leads resident meetings and addresses resident concerns. Facilitates orientation and safety training for the building's tenants.
• Attends and participates in mandatory training and meetings of Freedom Commons & general Center for Community Alternatives staff meetings.
• Completes all required forms, case notes, and data collection in QuickBase and records activities necessary for effective case management and project accountability.
• Performs other duties as assigned by the Freedom Commons Project Director.

  Physical Activities

The Center for Community Alternatives actively seeks to employ individuals with diverse lived experiences, including but not limited to recovery, justice involvement, housing instability, physical/mental disabilities, and trauma.

A High School diploma/equivalent and at least two years of relevant work experience are preferred. Comparable work and life experience will be considered. Solid computer skills preferred, including knowledge of using a case management database and using two-way devices, are required (training provided). 

Background check required. 

Microsoft Office Suite, including Outlook. Certified CPR and First Aid are a plus. Previous Security/fire-EMS experience is a plus. Bilingual—English/Spanish preferred.

  Specific Requirements: 

Must multi-task successfully, utilize effective critical thinking, and possess creative problem-solving skills. Ability to demonstrate sensitivity and compassion toward a vulnerable population. Flexible to change and demonstrates strong follow-up skills. Participates as a team player to provide the best possible care for every resident. Ability to maintain a calm, professional presence while handling daily stress from working with individuals with complex issues. Excellent interpersonal and communication skills. Must have an annual medical exam, including PPD (purified protein derivative).

ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.

• 12 paid holidays per year
• 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment. 
• Time off is earned starting on your first day.
• 7 days of paid sick time
• Public Service Loan Forgiveness (PSLF) Program

CCA Website: HERE