Senior Accounts Receivable & Collections Specialist

Pacifica Engineering Services is seeking an experienced Senior Accounts Receivable & Collections Specialist to join our accounting team in Delray Beach. This is a hands-on, high-follow-up position focused on accounts receivable, client communication, payment entry, QuickBooks Desktop, open balance statements, and making sure outstanding items do not sit unresolved . We are looking for someone who is organized, responsive, persistent, and comfortable communicating directly with clients regarding invoices, payments, and outstanding balances. This person must be able to stay on top of a busy accounting inbox, follow up consistently, and keep accurate records in QuickBooks Desktop. Key Responsibilities Monitor outstanding accounts receivable and past-due invoices. Follow up consistently with clients by email and phone regarding unpaid invoices and payment status. Monitor and respond promptly to emails received through the accounting inbox. Identify the correct accounts payable, billing, or payment contact for each client. Send open balance statements , invoice copies, and other requested accounting documentation. Follow up on outstanding checks, ACH payments, wire payments, and payment commitments. Enter and apply customer payments in QuickBooks Desktop . Enter checks and apply them to the correct customer, project, and invoice. Record ACH and wire payments and apply them to the appropriate invoices. Research payments when remittance information is incomplete or unclear. Enter and maintain customers, vendors, projects/jobs, and related information in QuickBooks Desktop . Verify that payments are applied to the correct project and invoice. Respond to client requests for invoices, statements, W-9s, payment information, and other routine accounting documents. Coordinate internally when additional information is needed before responding to a client. Track client responses and payment commitments and continue following up until resolved. Escalate significantly overdue or high-dollar accounts when necessary. Assist with returned checks, replacement checks, and payment corrections. Maintain organized notes regarding collection activity and client communications. Ensure accounting-related client emails are acknowledged and handled in a timely manner. Assist with other routine accounts receivable and payment-entry responsibilities as needed. What We Are Looking For We need someone who takes ownership and follows through. If a client says a check was mailed, this person follows up until it is received. If a payment comes in without an invoice reference, they research where it belongs. If a client requests an open balance statement, it is sent promptly. If an email comes into Accounting, it does not sit unanswered. If an invoice is overdue, the follow-up continues until payment is received, the issue is resolved, or it needs to be escalated. The ideal candidate is persistent while remaining professional and understands that successful accounts receivable management requires consistent communication and follow-through. Qualifications 3+ years of accounts receivable, collections, billing, or related accounting experience preferred. Strong experience with QuickBooks Desktop . Experience entering and applying customer payments. Experience processing and recording checks, ACH payments, and wire payments. Experience creating or maintaining customers, vendors, and projects/jobs in QuickBooks Desktop. Experience reviewing accounts receivable aging or open-invoice reports. Comfortable contacting clients by phone and email regarding outstanding balances. Ability to manage a high-volume accounting inbox and respond to client requests promptly. Strong organizational skills and attention to detail. Ability to manage multiple outstanding items and continue following up without being reminded. Microsoft Excel and Outlook/email proficiency. Experience in engineering, construction, architecture, or another project-based professional services company is preferred but not required. Compensation $24.00–$30.00 per hour , depending on experience and QuickBooks Desktop proficiency. About Pacifica Engineering Services Pacifica Engineering Services is a growing multidisciplinary engineering firm serving clients throughout Florida. Our accounting team supports a high volume of active projects and works closely with clients, contractors, owners, project managers, and internal departments. Pacifica Engineering Services is an EEO/AA/Disability/Veteran employer and a Drug-Free Workplace. #J-18808-Ljbffr Pacifica Engineering Services, LLC