Receptionist - Per Diem

Community Receptionist

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities:

• Accounting
  Assists Administrative Assistant/Executive Director as appropriate
• Compliance and Safety
  Competently responds to all emergencies as directed
  Demonstrates basic understanding of emergency call system and nurse paging system
• Communication
  Greets visitors immediately upon arrival
  Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Customer Service
  Determines visitors needs in a timely manner
  Offers refreshments (coffee, water, etc.) to visitors, where applicable
  Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
  Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
  Responds to resident requests in a timely manner
  Manages doctor appointment book
  Manages beauty and barber appointment book
  Acts as concierge for residents (calling taxi's, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Facilities Maintenance
  Keeps lobby clean and neat, free of clutter and trash
  Oversees common bathroom, reporting soilage's to housekeeping as appropriate
  Reports any mal-functioning equipment to maintenance
• Sales
  Promptly forwards inquiry calls to Marketing or designee
  Properly documents and responds to marketing inquiries
  Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
  Represents the community with a positive attitude and pride when interacting with potential residents and families
• Training
  Participates in in-service trainings as required by state regulations
• Miscellaneous
  Assists with clerical work for all departments

Education/Experience/Licensure/Certification:

• High school diploma or equivalent certificate preferred.

Required Skills/Abilities:

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

Physical Requirements:

In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2
Total hours/day: 4 - 6

In an 8-hour workday, associate will sit: Hours at one time: 0 - 2
Total hours/day: 4 - 6

Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 50 lbs.

Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 15 lbs.

Height of Lift: 3 - 4 feet

Distance of carry: 30 yards

Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation

Employee should be able to: Bend: Occasionally
Squat: Occasionally
Kneel: Occasionally
Climb: Occasionally
Reach: Occasionally

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.