Customer Service Logistics Coordinator

This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Service Logistics Coordinator

Location: Devon, PA or West Chester, PA

At Johnson Matthey, your work will matter. As a Customer Service Logistics Coordinator, you'll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you'll help tackle the world's biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.

The role:

As a Customer Service Logistics Coordinator, you will help drive our goals by:

• Planning and processing outbound shipments from the United States, ensuring all documentation and quotations meet regulatory and trade compliance requirements.

• Coordinating order-to-shipment execution, including shipment scheduling and alignment with customer delivery requirements.

• Reviewing demand variances and ensuring accurate demand signals are reflected in ERP/MRP systems.

• Partnering with Planning, Quality, Warehouse, Project Management and Commercial teams to support customer commitments.

• Monitoring on-time delivery performance, analysing delays, identifying root causes and escalating risks where required.

• Acting as a logistics advisor on customs, incoterms and route changes, ensuring compliant outbound finished goods movements.

Key skills that will help you succeed in this role:

• Bachelor's degree in Logistics, Industrial Engineering or a related discipline.

• Experience in manufacturing or supply chain operations with working knowledge of ERP/MRP systems.

• Understanding of import/export regulations, customs processes and global trade compliance.

• Strong organisational and analytical skills, with a high level of accuracy and attention to detail.

• Ability to manage multiple priorities while maintaining a customer-focused approach.

• Clear and effective communication skills, with the confidence to collaborate across functions.

Even if you only match some of the skills, we'd love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees' financial and physical wellbeing, such as:

• Retirement Savings (401K Match, plus an additional Employer Contribution)

• 20 days annual PTO (varies for shift-based roles)

• Life and Disability Insurance

• Health Insurance (Medical, Prescription, Dental and Vision)

• Voluntary Benefits

• Wellbeing Programs and Incentives

• Tuition Assistance

• Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact View email address on click.appcast.io. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.