Service Desk Technician
Phaxis - Technology
Job Description
Job Description
3 months contract with potential for extension
ONSITE NYC
The Service Desk Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations.
Responsibilities include, but are not limited to:
· Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests.
· Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues.
· Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately.
· Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools.
· Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images.
· Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals.
Area Relevant Technologies / Experience
Productivity & Collaboration Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot; audio/video conferencing and conference room technologies
Endpoint & Desktop Support Windows 11/10, desktop and laptop hardware, peripherals, printers, software installation, endpoint security, patch management, workstation imaging
Directory, Network & Mobility Active Directory, Group Policy, TCP/IP, DNS, DHCP fundamentals, Mobile Device Management (MDM), iPhone and iPad support
IT Service Management Jira Service Management, Confluence, incident/request fulfillment, SLA management, knowledge management, asset and license tracking
$20 - $24 per hour
A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support...SuggestedRemote jobHourly payLong term contractShift work$80k
Agency: Omnicom Precision Marketing Job Function: Data and Analytics Job Subfunction: Data Science and Analytics Job Description: MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, ...SuggestedFull timeWork at officeLocal areaRemote work$30.27 - $45.73 per hour
...necessary. Answers all forms of customer contacts, including but not limited to, initial phone call, e-mail, walk-up, rounding, and self-service. This is a front line responsibility. Collaborates with and provides exceptional customer service and support for physicians....SuggestedFull timeImmediate startRotating shift$72.7k
...Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds...SuggestedFor contractorsWork at officeLocal areaRemote work$85k - $105k
...brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including...SuggestedFull timeLocal areaRemote workFlexible hoursRotating shiftAfternoon shift$60k - $80k
...About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire... ...Planning Parental Leave Program Culture of Learning & Development Service Recognition Programs About BrainStation BrainStation is a...Work at officePVH (Tommy Hilfiger/Calvin Klein)
New York, NY20 hours ago- ...North Texas Custom Roofing and Construct in New York, NY seeks a Help Desk Specialist to be the first point of contact for employees and customers, delivering prompt, professional support across phone, email, live chat, and remote tools. You will troubleshoot hardware...Remote work
Barefoot Student
New York, NY2 days ago - ...IT Help Desk Technician II The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible... ..., and internal knowledge base articles to support consistent service delivery. Provide user guidance and training on software...Remote workWeekend workAfternoon shiftEarly shift
Jazz at Lincoln Center
New York, NY4 days ago $28 - $30 per hour
...internal users and troubleshoot various technical issues. Ideal candidates should be experienced in IT support, possess strong customer service skills, and have basic knowledge of Windows and Mac environments. This is a contract position with a competitive pay range of $28.0...Contract workPhaxis
New York, NY3 days ago$60k - $80k
...are lifelong learners. About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as... ...Parental Leave Program Culture of Learning & Development Service Recognition Programs Bonus Points: Have you taken any...Work at officeKonrad
New York, NY2 days ago- ...North Texas Custom Roofing and Construct is seeking a Help Desk Specialist to be the first point of contact for employees and customers, delivering prompt and professional technical assistance across phone, email, chat, and remote tools. You will troubleshoot hardware...Remote work
North Texas Custom Roofing and Construct
New York, NY3 days ago $80k - $140k
...priorities, identify opportunities for process improvement, and help guide others while maintaining a strong focus on accuracy and client service. The ability to ask thoughtful probing questions and effectively communicate the technical needs between stakeholders will be...Remote workFlexible hours$43.98k - $105.6k
...you're considering Capgemini is hiring an IT Support Analyst to provide enterprise-level technical support, manage incidents and service requests, and ensure seamless IT operations in a fast-paced corporate environment. The role requires strong expertise in ITSM processes...Full timeLocal areaRemote work$40k - $80k
...powers the future. About The Role Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to... ...timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will...Remote workFlexible hours$40.4k - $67.4k
Job Discipline Description Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or...Full timeLocal areaRemote work- ...teams. Preferred Qualifications: Experience working in Agile/Scrum environments. Understanding of API integrations, web services, and data exchange mechanisms. Exposure to Big Data technologies such as Spark and Hadoop. Knowledge of data governance,...Full timeLocal area
- ...Remote-based Travel from the office to various work sites or from site-to-site Works primarily out-of-the office selling products/services (sales employees) Physical work site required It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications...For contractorsWork at officeLocal areaRemote work
$24.1 - $36.15 per hour
Department: 12263 Enterprise Corporate - Service Desk Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO,...Daily paidFull timeTemporary workPart timeWork at officeImmediate startRemote workRelocationMonday to FridayFlexible hoursShift workNight shiftAfternoon shift- AIApply is hiring a Data Analyst / Business Analyst to be the person the company turns to when it needs the real answer. You will own reporting across product, growth and revenue, build the dashboards everyone lives in, and run the analyses that decide what we build and...Work at officeFlexible hours
$1,000 per month
...requirements. Work Schedule: This role requires availability during established, regular business hours (Mon-Fri). To ensure uninterrupted service, staff may be needed to work off-shift during system downtime periods to facilitate necessary maintenance and troubleshooting. Work...Full timeTemporary workLocal areaRemote workHome officeVisa sponsorshipWork visaFlexible hoursShift work$100k - $140k
Talan is an international consulting and technology expertise group supporting high regulatory industry such as Corporate and Investment Banking, Hedge Funds, and Energy clients through large-scale transformation programs driven by data, technology, and innovation. In...WorldwideVisa sponsorshipWork visa3 days per weekTalan Group
New York, NY3 days ago- ...Customer Support & Troubleshooting: Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors)....Full timeRemote workShift workWeekend work
- A federal service provider is seeking experienced Help Desk Staff to provide technical support and resolve customer issues. Ideal candidates have over 5 years of IT support experience and strong problem-solving abilities. Responsibilities include troubleshooting, customer...Remote job
- Job Details Title: IT Help Desk Technician - Level 2 Location: New York, NY (ONSITE) About Us Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with...Full timeWorldwideVisa sponsorship
- You are viewing a preview of this job. Log in or register to view more details about this job. We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey and Philadelphia locations. This role focuses on keeping systems, devices...Part timeInternshipWork at office
- A technology support service provider is seeking a Help Desk Associate to provide remote technical support for their computer network. The ideal candidate will have experience in workstation support and strong customer service skills. Responsibilities include troubleshooting...Remote jobHourly payFull time
- ...A leading IT services provider is seeking a Telcor Support Analyst to provide advanced application support and ensure successful connectivity between laboratory instruments and the MEDITECH system. This entry-level position focuses on validating device integration and...Full timeRemote work
CereCore
New York, NY1 day ago $85k - $100k
...things done, PitchBook is the place for you. About the Role: PitchBook Institutional Research Group is a provider of research services to private market investors, advisors, and market participants. The group provides Investment strategy, fund performance, and industry...Full timeWork at officeRemote workVisa sponsorship- A technology firm specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has experience in a growth-stage environment, working with large-scale distributed systems...
Blacksmith
New York, NY2 days ago $101.18k - $119.78k
...Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of...Full timeWork at officeLocal areaArgonaut Management Services, Inc
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician. Be the first to apply!
- end user support technician New York, NY
- tech aide New York, NY
- mri tech aide New York, NY
- help desk assistant New York, NY
- infrastructure support analyst New York, NY
- trade support analyst New York, NY
- technical associate New York, NY
- systems support technician New York, NY
- technical support associate New York, NY
- technical support specialist New York, NY