PEO COBRA Support Specialist I

Paychex Job Opportunity

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.

Responsibilities

• Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.
• Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.
• Maintains an accurate recording of all internal and external communication.
• Updates and maintains procedures and processes for the Agency.
• Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
• Develops enhancements to existing or new processes and procedures, while making the necessary recommendations to management.
• Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.
• Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
• Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
• Participates in assigned projects or required training.
• Other duties as assigned.

Qualifications

• Bachelor's Degree - Preferred
• 3 years of experience in Customer service experience.
• 3 years of experience in Health Benefits administration.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $14.02 - $22.03 hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.