Sales and Office Administrator

Job Description

Job Description

To Apply:

Email to View email address on ziprecruiter.com your resume + a short cover letter that includes:

Your experience in a fast-paced environment

Your philosophy on working with kids and music education

We can’t wait to meet you!

Pay: $21-25 per hour, (DOE)

Benefits: California sick pay, Cal Savers retirement plan paid training, advancement opportunities, PTO

Are you a driven, personable, and professional team player with a passion for sales, customer service, and administration? Are you looking for long-term career growth in a role where your contributions truly make a difference?

Join Irvine School of Music's front desk team, where you’ll play a key role in student enrollment, retention, and school operations, including concerts and special events!

About Us:

Irvine School of Music, established in 2004, has been voted Irvine’s #1 Music School by Parenting OC, has received special recognition from Irvine Mayors Farrah Khan and Sukhee Kang for exceptional contribution to music education and music student enrichment opportunities in the OC community, and is growing - we serve nearly 600 students that come in for weekly private and group lessons! We are dedicated to offering high-quality music education while nurturing a welcoming and creative environment for students and staff alike. Our students have performed at prestigious venues - including Carnegie Hall, Kennedy Center, Segerstrom Center for the Arts, and Colburn School - and we are looking for new team members to help us continue our growth!

Why You Should Apply:

• Be part of a team that values long-term career growth
• Competitive pay starting at $21-$25/HR DOE + performance-based bonuses.
• Part time and full time options available.
• Full-time benefits (PTO, health insurance, and paid holidays) 
• Sales bonuses to reward your hard work in growing our enrollment and preventing withdrawals
• A rewarding, fast-paced environment where your contributions directly impact students' success.
• You are highly organized and thrive working independently following initial training.

Shifts Available:

• Tuesday-Saturday
• Weekday hours: 3:15 PM - 9:15 PM
• Weekend hours: 8:45 AM - 5:15 PM (first priority shift) or 1 PM - 7 PM (second priority shift)  
• Must be able to work Saturdays
• This role requires consistent availability, as reliability is key to supporting students and families.
• Must be able to work Sunday quarterly events, including Open Houses and Winter and Summer Concerts held at local venues

Key Responsibilities Include:

Soft Phone and In-Person Sales 

• Use sales scripts to convert leads who’ve already heard about the school, and meet monthly enrollment goals
• Confidently make follow-up calls and engage with prospects 
• Conduct facility tours and develop rapport with clients, emphasizing the value of music education

Customer Service & Administrative Support

• Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service 
• Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals
• Schedule students, process billing, and handle administrative tasks utilizing Opus1.io CRM software
• Keep the school at retail standards; take the lead in keeping the school tidy
• Processing paperwork and various administrative tasks with strong attention to details and accuracy
• Run errands and stock supplies

Social Media & Marketing Support

• Assist in content creation for our social media platforms to promote school events and student achievements
• Use Canva, Google Suite, Instagram tools,  MacOS tools to create flyers and marketing materials

Concert, Event, and Community Coordination

• Help plan and work concerts, recitals, open houses, and special events
• Handle event logistics, scheduling, and parent communication
• Ensure smooth backstage operations and a great experience for performer
• Attending Chamber of Commerce events as Brand Ambassador 
• Take initiative in getting things done at both the school and concert venue during concert weeks as they are busy and you must be flexible enough to work additional hours outside of your availability during these event weeks

Required Traits:

• You sound great on the phone enjoy working with sales scripts and are confident in making calls to secure registrations
• You’re great at multitasking, keeping things running smoothly, keep up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast paced environment!
• You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS
• You thrive on achieving sales targets and are motivated to excel
• You love working with people, building relationships, and providing excellent customer service
• You are punctual and reliable, take initiative, follow through, and bring energy to everything you do
• Assist with the coordination of concerts and special events 

Ideal Candidate:

• Outgoing and Great with kids and parents
• Excellent communicator (verbal + written)
• Fast, reliable, and detail-oriented
• Loves music, education, and working with a team
• Comfortable juggling tasks and solving problems with a smile

Ideal Work Experience includes administration, retail, sales, customer service, restaurant, phone customer support, bank teller, salon, medical office, and hospitality.

Some music background is preferred but not required as we will teach you the basics on the job.

Preferred Skills:

• Experience and enthusiasm for data analysis and audits on Google Sheets
• Experience and enthusiasm for planning and working events
• Speaks Mandarin and English fluently as we have many families that speak both (preferred but not required)
• Preference given to candidates who have experience and enthusiasm for contributing to all ISM social media platforms - IG, Facebook, YouTube, TikTok, Google Places 
• An enthusiasm for photography to capture happenings in school for social media