Mortgage Loan Officer-NY

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending, and investing to help them achieve short- and long-term financial goals. Primary Responsibilities Go above and beyond for customers—aspire to deliver outstanding customer service. Drive sales through service—achieve sales and referral goals by developing a positive customer experience. Build a book of business—proactively seek ways to develop and expand customer relationships to contribute to branch success. Maximize personal productivity—improve personal efficiency through attention to detail, self‑motivation, and adaptability to achieve branch and personal goals. Grow your own capabilities—actively participate in opportunities to expand knowledge, influencing, and interpersonal skills. Qualifications BA/BS degree preferred or equivalent experience in residential mortgage sales. Two plus years of retail residential mortgage sales experience. Documented residential mortgage loan volume in the past 12 months of $8 million (minimum). Established relationships with local referral networks. Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences. Strong computer skills and experience using laptop technology. Successful candidate must meet and follow all requirements set forth in the SAFE Act, including background checks and obtaining a Unique Identifier from the NMLS. Pay Transparency Commissioned based. Individuals in this role have historically earned between $100,000.00 and $250,000.00 per year, based on performance and productivity against commission plan parameters. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Hours & Work Schedule Hours per week: 40 Work schedule: Monday through Friday Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Posting End Date: 06/30/2026 #J-18808-Ljbffr