Director of First Impressions

Job Description

Job Description

Purpose of Job:

• Creates a positive first impression on behalf of the agency.
• Directs clients to the proper person in a professional, accurate, and timely manner.
• Performs clerical duties as assigned.
• Serves as receptionist and point of first contact for all visitors to the office.
  

Responsibilities:

• Handles all incoming fax messages. Distributes incoming faxes within one hour of receipt.
• Answers client inquiries if possible or directs them to the correct person to assist them.
• Reconciles the cash boxes and creates daily deposits for both direct bill payments and on account payments.
• Processes postage on all outgoing mail and delivers to the post office each night.
• Assists with organization of agency meetings including ordering of meals.
• Maintains copy machines, orders supplies and requests service as needed.
  
• Provides excellent service at all times.
• Purchases and inventories agency supplies.
• Picks up mail, opens and processes mail for distribution to staff each morning.
• Has responsibility for amount of postage in the postage meter and advises accounting when funds need to be replenished.
• Processes direct bill and on account payments as they are received and documents them on the management system.
• Speaks clearly and uses correct English and proper telephone techniques.
• Handles incoming calls promptly and in a friendly and courteous manner; provides assistance and information as required and connects caller with desired party.
  

Job Qualifications:

• Advanced computer skills
• Self-Motivation
• Ability to work in a fast-paced environment
• Exceptional communication and time management skills
• Ability to multitask

Performance Measurements:

• Semi-annual performance reviews will be conducted and will entail, but are not limited to, processing efficiencies, workload management, organizational skills, and demonstration of our core values on a daily basis.

Benefits:

• 401k Match
• Profit Sharing
• Section 125 - Daycare, Health, Dental & Vision
• 35 Hour Work Week
• Vacation
• PTO
• 7 Paid Holidays & Birthday off
• HSA Health Insurance - 100% of Employee Paid
• $50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost
  
• Licensing & CE Scheduled & Paid by Agency
• Group Long Term Disability - at your cost
• Group Dental - at your cost
• Group Vision - at your cost
• Aflac Benefits - at your cost
• LegalShield - Shared cost