Driver Qualifications Specialist

Landstar Transportation Services

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite Jacksonville

Schedule: Monday – Friday, 8am – 5pm

Salary: $19.00 - $21.39 per hour based on experience

What Work Will You Perform?

In this role, you will be working directly with prospective CDL drivers interested in driving for Landstar. This position is responsible for evaluating qualifications for independent Owner Operators, guiding them through the leasing process with Landstar, and ensuring compliance with DOT regulations. You will be responsible for efficiently facilitating a positive onboarding experience, while maintaining accurate and up to date records. Your experience with strong diligence coupled with a history of excellent internal and external customer services will greatly assist with your success in this position.

Essential Responsibilities

• Facilitate the onboarding process for DOT driver candidates and leasing of tractor/trailer equipment
• Ensure all Operators meet the necessary DOT qualifications, certifications, and company guidelines
• Interact with a large array of customers via email, phone, vendor platforms, etc.
• Collect and maintain accurate records of driver information and compliance documentation
• Obtain and update necessary corporate, ownership, and insurance documents
• Assist with scheduling and coordinating Operator assignments
• Order and analyze various reports and verifications
• Collaborate with leadership to address any onboarding issues or concerns

Minimum Experience and Education

• High School Diploma or equivalent
• 1 year of administrative support experience
• 1 year customer service background

Preferred Experience

• 6 months experience in the transportation Industry

Knowledge, Skills, and Abilities

• Strong knowledge of general onboarding processes and procedures
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational and multitasking skills
• Proficiency in Microsoft Office programs
• Capacity to retain potential drivers through the onboarding process
• Ability to read and comprehend regulatory information and reporting
• Professional phone etiquette; ability to handle escalated conversation

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.