Fraud Specialist - WFH Eligible

About the role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes account history, including payment and transaction data. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. Responsibilities Respond to 25 or more account inquiries per hour, providing merchants and cardholders of at least 5 assigned clients with standard/scripted responses to service level agreement defined alerts generated within the fraud detection queues. Assist with the completion of lost/stolen reports, such as blocking and transferring compromised accounts to prevent further losses and fraudulent activity. Build credit card replacement orders and complete shipping materials. Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, analytic techniques, and the expertise of more experienced fraud analysts. Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks. Qualifications High School Diploma or equivalent. Ability and flexibility to work all assigned hours; the position requires 24/7 availability including days, nights, and weekends. Must be willing to be on camera during training and other times as deemed necessary by supervisor. Must have an internet router/modem in close proximity to workstation and be able to hardwire into the router via an ethernet cable on day 1 of training (no wireless internet providers or routers). All equipment will be provided. Works under close supervision and follows established procedures on all work. Compensation Hourly Rate: $15/hour. What we offer you Opportunities to make an impact in fintech. Personal and professional learning. Inclusive, diverse work environment. Resources to give back to your community. Competitive salary and benefits. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here. #J-18808-Ljbffr