Operations Manager - PS DFW

Operations Manager DFWThis is a role for a leadership position in the PS DFW Operation. The Operations Manager will perform day-to-day operations and department for service quality. Assisting in real-time feedback for other associates and assisting with customer service challenges, overseeing Control Room, F&B, Hospitality & Housekeeping. The Operations Manager will be working across all departments as a leader.Responsibilities & ExpectationsResponsible for the leadership and development of all designated teams.Contributes to recruitment and development of future leaders.Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.Manages performance of the day-to-day operation and its departments for service quality.Ensure that all departments maintain SOP and service standards.Collaborating with other departments and their leaders.Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.Lead service recovery opportunities.Review EAST reports, making recommendations for remedial action and process improvements.Work in conjunction with Head of Training and Head of Member Experience.Develop the training and operation in line with member feedback.Identify training needs.Works with Director of Operations on operational process design, resources, and processes.Requirements5+ years of Operations experience required.Prior supervisory/leadership experience desired.Able to take direction well and apply feedback.Executes current role and evolving standards with precision.Excellent communication skills with members, employees and our partners (TSA, CBP etc.).Strong written and verbal aptitude to guide operational staff in a positive and effective manner.Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.Prior Supervisory/Leadership experience desired.Full Time Employee BenefitsEmployee benefits include medical, dental, vision, life insurance, long-term and short-term disability401K retirement plan with company matchingHealth and Dependent care FSA and HSA with company matchingMerit-based raises and bonusesSelf-Managed Unlimited PTOMonthly Health & Wellness and phone reimbursementA great career path with promotion opportunitiesThis is a full-time, exempt position. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.