Contract & Legal Operations Manager

Reporting to the Chief Financial Officer, this role will serve as a critical liaison between Sales, Finance, Legal, and Account Executives, supporting business agility while managing contractual risk. This role is responsible for preparing, negotiating, and reviewing a wide range of company contracts and business agreements, ensuring legal compliance and alignment with corporate objectives. The ideal candidate will bring a detail-oriented, collaborative approach to risk assessment, documentation, and stakeholder communication. Additionally, this role will play a key part in developing and refining contract processes and supporting our sales teams with managing new requests for proposal (RFP) to improve efficiency and scalability.

What You Will Do

• Develop and implement strategies for the interpretation, review, and management of customer contracts to support business goals and mitigate risk
• Collaborate with Finance, Sales, and Account Executives to evaluate and execute contracts, amendments, NDAs, and other legal documents
• Advise internal stakeholders on legal and contractual matters, including identifying, managing, and communicating risks and opportunities in business transactions
• Serve as a liaison with Hearst Legal, ensuring adherence to broader legal, finance, and risk requirements
• Ensure timely review, approvals, and compliance for all contract-related requests
• Assist with the setup, configuration, and ongoing maintenance of the DocuSign Contract Lifecycle Management (CLM) system including the management of our CLM contract library
• Communicate contractual terms and conditions clearly and effectively to internal stakeholders at all levels
• Develop, implement, and maintain contract-specific policies and procedures that align with company objectives and promote operational efficiency
• Maintain current knowledge of relevant legislation and collaborate with Hearst Legal on necessary updates or actions
• Contribute to cross-functional initiatives and special projects as assigned
• RFP Lifecycle Management
• Lead the end-to-end response process for RFPs, including timeline development, resource allocation, and final submission.
• Serve as the central point of contact for all proposal activities across internal departments such as Sales, Legal, Product, Finance, and Marketing.

What You Will Bring

• Minimum of 3 years of experience managing customer and commercial contracts
• Strong paralegal skills, including direct experience drafting, redlining, and negotiating NDAs and MSAs
• Familiarity with SaaS contracting models, including usage-based pricing structures
• Experience supporting customer contracts in a healthcare software or technology environment
• Proficiency with Microsoft Office, DocuSign CLM, and Salesforce
• Strong analytical and critical thinking skills with the ability to simplify complexity, resolve discrepancies, assess risk, and deliver sound recommendations
• Proven track record of meeting deadlines and managing multiple priorities in a fast-paced, results-driven environment
• Strong project management skills and ability to coordinate effectively across all levels
• Excellent verbal and written communication skills, with the ability to influence and engage stakeholders across departments
• A collaborative mindset with a strong work ethic, attention to detail, and a proactive, solution-oriented approach to problem-solving
• Displays humility, curiosity, adaptability, and a continuous improvement mindset

About Us

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

• Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
• Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
• Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
• A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.