Business Operations Program Manager | Data Centers

OverviewAt Corgan we are passionate about great design but the best thing we build is each other. Here, you’ll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You’ll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team.Corgan is actively recruiting a dynamic Senior Business Facilitator to join the firm as part of our Data Centers team. Tackle these responsibilities alongside a team of creative, highly motivated individuals who are passionate about their work and ready to collaborate to achieve outstanding results. Our ideal team member is passionate and progressively seeking more responsibilities to expand their expertise.ResponsibilitiesBusiness Facilitator Management:Business Operations & Process ImprovementEvaluate business processes, workflows, systems, and reporting tools to identify opportunities that improve efficiency, consistency, scalability, and quality.Develop and implement operational improvements aligned with firm standards, policies, and strategic objectives in support of our Project Managers, Principals, and the Sector.Partner with project and sector leadership to develop and drive adoption of new processes, technologies, reporting tools, and best practices that enhance business performance.Business Performance & ReportingDevelop, maintain, and communicate key business performance metrics and dashboards that support sector leadership decision making.Monitor and analyze business and project performance indicators, including accounts receivable, utilization, contract tracking and status, proposal pipeline, additional services, project financial health, and business development activities.Identify trends, risks, and opportunities, providing actionable recommendations related to staffing, project performance, operational priorities, and business growth.Business Facilitator Team LeadershipLead, mentor, and develop Business Facilitators through coaching, performance management, career development planning, and ongoing feedback.Foster a collaborative, service focused culture centered on accountability, operational excellence, and continuous improvement.Establish role expectations, performance measures, and development plans to ensure the effectiveness of Business Facilitation services.Assess staffing needs, support recruiting efforts, and conduct performance evaluations to meet current and future sector demands.Program Management:Portfolio Management & CoordinationProvide portfolio level coordination and oversight for strategic client accounts, supporting alignment of client requirements, business practices, and project delivery approaches across multiple projects and project teams.Partner with Principals and Project Managers to promote communication, consistency, and effective execution across the client portfolio.Maintain visibility into client initiatives, project pipelines, and upcoming opportunities to support forecasting, resource planning, and business development efforts.Client & Portfolio SupportIn coordination with our PMs and Principals, develop and maintain strong working relationships with client representatives and key project stakeholders to support communication, identify emerging needs, and strengthen portfolio performance.Help ensure client requirements, decisions, and portfolio level initiatives are communicated, understood, and implemented consistently across project teams.Cross Project CollaborationMonitor portfolio schedules, milestones, deliverables, and key action items to identify risks, communication gaps, and opportunities for improved coordination.Collaborate with project leadership to address portfolio related issues, support accountability, and facilitate timely resolution of challenges impacting multiple projects.Facilitate the sharing of lessons learned, client preferences, standards, and project information to improve efficiency and consistency across project teams.Financial & Business PerformanceMonitor portfolio level financial performance, including fees, revenue, profitability, additional services, accounts receivable, and other key business metrics.Support project teams in forecasting workload, revenue, and resource needs while promoting consistent business practices and contract administration across the portfolio.Key Skills and Attributes:Demonstrates initiative in identifying opportunities, risks, inefficiencies, and emerging business needs, proactively developing solutions before issues impact project or portfolio performance.Strong analytical and critical thinking skills, with the ability to synthesize complex business, financial, operational, and project information into clear insights and actionable recommendations.Strategic mindset with the ability to identify trends, anticipate challenges, and develop approaches that improve business performance, operational effectiveness, and client service.Excellent collaboration, communication, and relationship building skills, with the ability to develop trust, build consensus, and influence decisions across all levels of the organization and with key client stakeholders.Demonstrated ability to lead, mentor, and develop high performing teams while fostering a culture of accountability, collaboration, and continuous improvement.Strong business and financial acumen, including the ability to evaluate project and portfolio performance, identify risks and opportunities, and support informed decision making.Ability to balance attention to detail with a broader portfolio and business perspective, effectively managing near term priorities while supporting long term objectives.QualificationsBachelor's degree in Architecture, Engineering, Construction Management, Business Administration, Finance, Operations Management, or a related field required.10+ years of experience within the AEC industry, including leadership responsibilities in project management, program management, business operations, project controls, client account management, or related disciplines.Demonstrated experience leading and developing professional staff within a multidisciplinary environment.Experience supporting large client portfolios, multi project programs, or strategic client accounts.Strong understanding of project and portfolio financial management, including fee planning, forecasting, utilization, profitability, accounts receivable, and business performance reporting.Experience developing and implementing operational improvements that enhance efficiency, consistency, and scalability.Proficiency with business management systems and reporting platforms, including project management, financial, CRM, resource planning, and project information management tools.Proven ability to influence outcomes and collaborate effectively across multidisciplinary teams and stakeholders.PMP certification or equivalent program management credential preferred.This position is designated as full-time on-site and requires the employee to be physically present at the assigned office location Monday through Friday during standard business hours. Regular, reliable on-site attendance is an essential function of this role.Corgan creates opportunities for personal and professional growth that bring out the best in ourselves and those around us by sharpening skills, leveraging technology, and encouraging communication. Our commitment to the highest standards of professional ethics is unwavering. Our passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other. Corgan promotes a healthy work-life balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office.Join Corgan and help make amazing places at a place that makes you amazing!*Only applications received through our website will be considered. Please also be sure to upload your portfolio of project and program examples or review of your application will be delayed. *EOE/M/F/Disability/Vet#LI-JK1Job SummaryCategory: ArchitectureEmployee Type: Regular Full-Time