Head of Operations & Business Management

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.
Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
Ensure safety and security policies and procedures are in accordance with all applicable standards set
Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
Monitor performance and take action to correct any shortfalls
Guide and mentor the local team
Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
Promote and support workplace diversity initiatives
Assist and/or lead startup operations across all lines of business
Perform any additional duties as assigned by management
18 years of age or older

• Ability to work in office, onsite, Monday-Friday
• Established leader in managing large teams
• Project Management experience is a plus
• In-depth knowledge of airport operational procedures and regulatory requirements
• Strong leadership and team management skills
• Communicate effectively in English (reading, writing, speaking)
• Travel requirement 75% travel between airport stations and for meetings
• Must be flexible to work extended hours on occasion to support our field operations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Prolonged standing and walking in an indoor/outdoor environment as applicable
All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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