Senior NetSuite Business Systems Analyst

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Senior NetSuite Business Systems Analyst to join the Business Systems team. BSA roles can take different shapes at different companies; we are looking for a strong technical skillset accompanied by an excellent ability to understand user needs and make sound prioritization and implementation decisions. Strong candidates will be experts in all facets of the NetSuite platform and will know how to solve business problems with NetSuite being some part of the solution.

This role will serve as a bridge between Finance, Operations (Supply Chain, Manufacturing, Quality, Logistics), and Engineering - ensuring that WHOOP’s NetSuite environment and integrations scale with our rapid growth. You will partner with other teams to gather requirements, design workflows, and deliver system enhancements, while also developing technical solutions through scripting, APIs, and automation. By combining strong business process expertise with hands-on technical skills, you will play a critical role in optimizing WHOOP’s core financial and operational systems.

*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*

RESPONSIBILITIES:

• Serve as the NetSuite subject matter expert, partnering with Finance, Operations, and cross-functional teams to understand business needs and deliver solutions.
• Partner with stakeholders to gather business requirements and translate them into scalable NetSuite solutions.
• Configure and customize NetSuite, including workflows, custom records, scripts (SuiteScript), and saved searches.
• Design and implement integrations between NetSuite and other business-critical systems in collaboration with Engineering.
• Lead requirements gathering, solution design, testing, and deployment for NetSuite enhancements and projects.
• Support and optimize end-to-end financial and operational processes, including order-to-cash, procure-to-pay, and revenue recognition.
• Develop technical documentation, process guides, and training for end users.
• Proactively identify opportunities for automation and efficiency improvements across systems and workflows.

QUALIFICATIONS:

• BS in Information Systems, Computer Science, Business, or equivalent experience.
• 5+ years of experience in NetSuite administration, business systems analysis, or consulting with both functional and technical responsibilities.
• Strong understanding of NetSuite financials (GL, AP, AR, Revenue) and operational modules.
• Hands-on experience with SuiteScript (1.0/2.0), workflows, custom objects, and NetSuite APIs.
• Experience designing and supporting integrations with NetSuite (e.g., middleware, APIs, ETL tools).
• Ability to translate business processes into scalable system designs and technical requirements.
• Excellent problem-solving skills with strong attention to detail and analytical rigor.
• Effective communication skills, with proven success collaborating across technical and non-technical teams.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.