Sales Operations Manager (United States)

About the Company

Reports To: President of QCS

Sales and Marketing Operations Manager

Location: Remote

Employment Type: Full-Time

About the Opportunity

We are seeking an experienced, highly organized Sales & Marketing Operations Manager to support our sales, marketing, and business development activities across five related companies. Our companies are part of the nuclear supply chain so any experience with nuclear power, the DOE or other government agencies is a plus.

This hands-on, high-visibility role works closely with company leadership to strengthen customer engagement, coordinate marketing programs, and ensure our sales organization has the information, tools, and resources needed to pursue growth opportunities. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable managing multiple priorities. You will bring structure to complex projects, coordinate across teams, and turn business objectives into action.

Responsibilities

Sales and Business Development Support

• Partner with sales and operational leadership to strengthen customer engagement and support strategic sales initiatives.
• Research prospective customers, target markets, and industry opportunities.
• Coordinate customer meetings, executive presentations, discovery sessions, and virtual meetings.
• Develop agendas, customer briefings, presentations, proposals, and follow-up documentation; coordinate internal resources to prepare sales professionals for customer interactions.
• Maintain dashboards tracking customer engagement, opportunities, and follow-up activities, and recommend improvements to sales support processes.

• Marketing and Brand Support

• Help develop marketing strategies that support leadership objectives and business growth.
• Coordinate the development, production, and distribution of brochures, presentations, digital content, promotional materials, and branded merchandise.
• Keep marketing materials current with company capabilities and industry trends.
• Manage promotional material inventory, external marketing and creative vendors, and company social media activities.

• Conferences and Trade Shows

• Research and recommend conferences, trade shows, and networking events aligned with company growth strategies.
• Develop annual event recommendations based on target customers, business development potential, and expected return on investment.
• Manage event logistics from registration through completion, including booth staffing and customer meeting schedules.
• Represent the company at industry events and support customer engagement and lead generation.
• Manage post-event follow-up, track opportunities, and evaluate event effectiveness and return on investment.

• Sales Operations

• Help develop and maintain sales support systems and processes.
• Create reports, dashboards, and metrics to support sales planning and decision-making.
• Maintain proposal templates, customer information, and presentation libraries; assist with contract administration.
• Identify opportunities to streamline workflows and improve operational efficiency.

• Vendor Budget and Project Management

• Serve as the primary liaison with marketing vendors, printers, exhibit companies, promotional product suppliers, and conference organizers.
• Evaluate and negotiate vendor proposals to achieve the best combination of quality, service, and cost.
• Manage project schedules and deadlines and develop and manage budgets for conferences, marketing initiatives, and promotional activities.
• Identify cost-saving opportunities while maintaining quality standards.

• Strategic Planning and Continuous Improvement

• Work with internal resources to analyze industry trends, customer feedback, and competitor activity and provide insights for sales and marketing planning.
• Establish measurable objectives for marketing programs and event participation with operational leadership.
• Improve internal communication, processes, and sales support systems, and standardize procedures to strengthen consistency and effectiveness.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field preferred; equivalent education and relevant professional experience will also be considered.

Required Skills

• 5+ years of progressively responsible experience in sales support, marketing, business development, commercial operations, or a related function.
• Experience coordinating trade shows, conferences, customer events, or similar programs.
• Experience with CRM systems and sales reporting tools.
• Experience managing multiple complex marketing and customer coordination initiatives.
• Experience interacting with senior executives, customers, vendors, and external business partners.

Preferred Skills

• Experience or knowledge of the U.S. Department of Energy (DOE) and/or commercial nuclear industry is a significant plus.