Development Operations Coordinator

• Integrity - We cultivate trusting, collaborative relationships rooted in mutual respect and accountability.
• Growth - We encourage personal development, curiosity and being open to new possibilities.
• Equity - We recognize each person's inherent rights and advocate for inclusive access to resources and opportunities.
• Resilience - We persevere and seek solutions that celebrate our strength in the face of adversity, while practicing and encouraging self-care.
• Hospitality - We create uplifting, accepting, and nourishing connections with everyone who comes through our doors.

• Demonstrate Inspiration Corporation’s Core Values.
• Exhibit professionalism and high standards in all aspects of performance.
• Communicate with donors by phone, e-mail, or in person to explain Inspiration Corporation and its work and solicit or accept donations on behalf of the organization.
• Work with all departments as appropriate to ensure that the needs of the agency’s participants are addressed.
• Attend agency All Staff meetings and department meetings.
• Represent Inspiration Corporation at other events, including staffing tables, public speaking, etc. as needed.
• Ensure Development team operations, communications, and file management are aligned.
• Document processes and update department policies and procedures.

• Receive and process all donations and contributions to Inspiration Corporation within 2 business days of receipt.
• Ensure that all financial contributions are delivered to the Finance department promptly and securely.
• Track campaign pledge payments and maintain accurate capital campaign data to inform reporting, reconciliation, and donor stewardship.
• Meet at least monthly with Finance department to ensure records are accurate.
• Work across Development team to generate updated and accurate mailing and digital lists for appeals, donor communications, and events.
• Track and ensure proper record keeping, acknowledgement, and notification of all gifts, including tribute (in honor of/in memorial of) gifts.
• Track progress towards capital campaign, challenge grants, or other campaign goals.
• Work with Accounting team to reconcile Development and Finance records monthly.

• Maintain accurate and up-to-date contacts, contact information, relationships, constituencies, and other data in donor database (Bloomerang) for donors, prospects, board members, etc.
• Oversee database administration and maintain proficiency through on-going and appropriate trainings.
• Maintain updated guidelines and process documents for users.
• Ensure data hygiene using consistent standards and by fixing errors, correcting missing or incorrect information, removing duplicates, and monitoring NCOA updates.
• Stay current with database improvements and updates. Conduct ongoing database monitoring, validation, auditing and compliance activities.

• Prepare and send timely, accurate donor acknowledgements, pledge reminders, and other donor correspondence in accordance with organizational standards and procedures.
• Track acknowledgement status, donor recognition, and stewardship activity in the CRM. Enter contact updates, donor interactions and activities on behalf of leadership staff. 
• Support donor appreciation efforts and other stewardship initiatives that strengthen donor engagement.
• Apply attributes and affinity groups as defined by the Director of Annual Giving.
• Coordinate with the Development team to complete acknowledgements related to events, campaigns, and special fundraising initiatives.

• Monitor the general Development inbox and phone calls. Respond to, or route inquiries to appropriate staff, promptly and professionally.
• Maintain organized digital and physical filing systems for Development records and materials.
• Order, inventory, and maintain Development supplies, including letterhead, donor materials, and general office supplies.
• Supporting development and implementation of improved systems across the department and the organization.
• Take clear meeting notes and track action items for Development team meetings.

Do we need to include this?

@Celia Cullom Yes, to cover moving and lifting items for OIE. Also, my understanding is that we need to list an amount in the number of pounds since this section speaks to physical demands.