Office Assistant 2, SG-09

Office Assistant 2, SG-09

The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

Duties

The Department of Financial Services is seeking candidates for Office Assistant 2, SG-09 positions in the Consumer Assistance Unit. Duties include, but are not limited to, the following:

• Manages all incoming complaint and external appeal mail to ensure timely processing of correspondence. This includes scanning, setting up files, coding, handling responses, reviewing complaint and appeal documents to determine proper handling for workflow processing; and tracking incoming certified, overnight, and priority mail;
• Manages outgoing daily correspondence to ensure timely notification regarding complaint and external appeal outcomes;
• Creates referral letters to other regulatory agencies and forwards correspondence;
• Acts as a liaison with regulated companies. This includes updating complaints where appropriate, sending correspondence and following up on overdue complaint responses;
• Makes recommendations to clerical processes regarding efficiency and process improvement;
• Resolves complaint workflow issues and errors; and
• Completes other duties as needed.

Minimum Qualifications

Appointment Method:

• List Appointment: Candidates must be reachable on the Civil Service eligible list for 38-687010.
• Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 70.1 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website.
• 55 b/c Appointment: Candidates must meet the eligibility requirements of the Governor's Program to Hire Individuals and Veterans with Disabilities as described in Civil Service Law § 55b/c. Information about this program can be found here:
• Minimum Qualifications: One year of clerical experience.
• Promotion: One year as an Office Assistant 1; or one year of permanent service in a clerical or keyboarding title allocated to Grade 6 or higher.
• NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply (see minimum qualifications above). At this time, agencies may recruit and hire employees by making permanent non-competitive appointments. At a future date (within one year of appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments

Please note that a change in negotiating unit may affect your salary, insurance and other benefits. Salary: $42,641 – $52,413. Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment. Appointment Status: Permanent. Some positions may require additional credentials or a background check to verify your identity.