​DCW Compliance & Onboarding - Tucson

Job Description

Job Description

DCW Compliance & Onboarding – Tucson

Location: Tucson, Arizona

Department: Compliance / Onboarding

Position Summary

We are seeking an organized, dependable, and people-focused DCW Compliance & Onboarding to support our Tucson-area Direct Care Worker team.

This position is responsible for helping new DCWs successfully move from hire through onboarding, orientation, training, and compliance completion while also supporting ongoing employee credential and documentation requirements.

This is an excellent opportunity for someone who enjoys working directly with employees, is exceptionally organized, and understands the importance of timely follow-up and accurate documentation in a healthcare or direct-care environment.

Key Responsibilities

• Coordinate onboarding for newly hired Direct Care Workers (DCWs)
• Communicate with new hires throughout the onboarding process
• Assist with and coordinate DCW orientation
• Ensure required onboarding documents are completed accurately and on time
• Review employee files for completeness and compliance
• Track credentials, certifications, clearances, training requirements, and expiration dates
• Contact employees regarding missing, incomplete, or expiring documentation
• Maintain accurate and organized employee personnel and compliance files
• Coordinate required training and track employee completion
• Provide ongoing follow-up to DCWs regarding compliance and training requirements
• Help new employees understand what is required before they can begin working
• Partner with recruiting, operations, HR, and other departments to facilitate timely onboarding
• Identify compliance issues and assist with obtaining the documentation needed to resolve them
• Maintain accurate electronic records and compliance tracking information
• Support ongoing employee compliance after the initial onboarding process
• Help ensure organizational policies and applicable regulatory requirements are consistently followed

What We’re Looking For

We are looking for someone who can combine excellent customer service with strong administrative and organizational skills.

Preferred qualifications include:

• Previous experience in onboarding, compliance, credentialing, HR support, healthcare administration, or a similar position
• Excellent organizational skills and attention to detail
• Strong communication and interpersonal skills
• Ability to confidently and professionally follow up with employees
• Ability to prioritize multiple deadlines and manage a high volume of documentation
• Comfortable using email, spreadsheets, electronic employee records, and computer-based tracking systems
• Ability to maintain confidentiality when working with employee information
• Reliable, proactive, and comfortable taking ownership of assigned responsibilities
• Healthcare, home care, behavioral health, developmental disability services, or Direct Care Worker experience is a plus

Why This Role Matters

Every successful DCW placement begins with a strong onboarding process.

The DCW Compliance & Onboarding Coordinator helps ensure our Direct Care Workers are welcomed, prepared, properly trained, and compliant before they begin serving our clients. This position also provides the ongoing follow-up necessary to keep employees current and supported throughout their employment.

If you enjoy helping people, keeping things organized, and being the person who makes sure important details don't fall through the cracks, we'd love to hear from you.

#IND4