Senior SaaS Customer Support Advocate & Product Expert
Hospitable
Hospitable is hiring a Staff Customer Support Advocate to champion exceptional experiences while shaping our support ops. You’ll spend 60-70% of time in the queue via email, live chat, and calls, and 30-40% leading projects—updating docs, training our AI, and creating materials. You will serve as a Product Expert, mentor teammates, and collaborate with Product Managers. This is a remote, North America–focused role. #J-18808-Ljbffr Hospitable
$22.19 - $23.49 per hour
...addresses. About The Role The Customer Support team at Rippling is a... ...platform. Our team provides expert guidance and swift resolutions... ...What You Will Do Become a product expert - Maintain a high level... ...customer support experience in a SaaS business Demonstrated experience...SuggestedRemote jobHourly payShift work$200k - $240k
A leading legal services provider is seeking a Commercial and Product Counsel for an 8-month contract role. This remote position focuses on drafting & negotiating complex SaaS agreements and provides product and data privacy legal guidance. Ideal candidates will have over...SeniorContract workRemote work- Too Lost is a music and technology company delivering SaaS solutions for independent music rights holders worldwide. The Customer Success Specialist will own complex challenges, mentor others, and influence product improvements while ensuring exceptional experiences for...SuggestedRemote jobWorldwide
- Pager is seeking a Senior Product Manager for AI & Automation to lead product strategy and execution across operational automation products... .... The ideal candidate will have over 5 years of experience in SaaS B2B, deep knowledge in SRE, and a passion for automation. You...Senior
- A leading technology company is seeking a Senior Product Manager to manage the product life cycle of its offerings. The ideal candidate will... ...5 years of experience in Product Management, particularly in SaaS and enterprise software. Strong organizational abilities and effective...Senior
- Steve Madden is seeking a Senior Technical Designer to join our Wholesale Apparel team in NYC. You will own the technical design process from development through pre-production, partnering with Designers and overseas factories to translate concepts into production-ready...SeniorOverseas
- An innovative edtech company is seeking a Product Owner to guide successful product delivery. You will lead scrum teams, ensuring cross-... ...development. The ideal candidate has over 5 years of experience in SaaS or edtech and excels in Agile methodologies. This role...Senior
- A leading software development company in New York is seeking an experienced Product Designer to enhance user experiences across B2B SaaS products. This role involves owning design processes, user research, and collaboration with teams to deliver user-centric solutions...Senior
- Canals is seeking a Senior Product Designer to shape AI-powered distribution solutions. You will lead design initiatives, partnering with product... .... This hands-on role requires strong experience in B2B SaaS design and a keen understanding of user-centered principles. Join...SeniorRemote workFlexible hours
- Calero seeks a Senior Data Product Owner to own and evolve its SaaS Management Platform. This data-intensive role focuses on usage, financial modelling... ...data into decisive business insights. You will advocate for customers, translate needs into stories, and collaborate...Senior
- ...dynamic cybersecurity company is seeking a Product Designer to take full ownership of the UX... ...usability tests, and engaging with customers to inform design decisions. The ideal candidate... ...of experience in product design at a B2B SaaS company and is fluent in Figma. Join a...SeniorRemote job
$150k - $170k
A healthcare technology firm in New York seeks an experienced Product Manager to design and develop key features for their core application... ...-7 years of relevant experience, particularly in B2B enterprise SaaS products within the healthcare domain. Candidates should be...SeniorFlexible hours$147k - $202.4k
...'s talk.As a Developer Advocate, your job will be to empower... ...that delights, and support developers on their... ...million logins each day for customers worldwide—and we're... ...points within the Auth0 Product unit in Okta, actively... ...Experience working with SaaS developersTravel requirement...SeniorLocal areaWorldwideFlexible hours- Comcast is seeking a customer support professional to resolve billing, repair, and sales inquiries with a one-contact resolution approach. The role emphasizes accessibility, clear communication, and guiding customers to self-resolution with empathy, across a broad schedule...SeniorDay shiftAfternoon shift
$177k - $260k
...filings, event transcripts, expert calls, news, trade journals,... ...expansion, with complementary product and content capabilities that... ...trusted by over 6,000 enterprise customers, including a majority of the... ...to a work environment that supports, inspires, and respects all individuals...SeniorLocal areaShift work- ...About Assembled Great customer support requires human agents and AI in perfect... ...work. About the Role Product Management at Assembled articulates... ...mentoring junior PMs. As a senior member of the product team, you... ...experience in enterprise B2B SaaS Strong analytical and...SeniorWork at officeMonday to FridayShift work
$76.96k - $95.7k
...themselves, with a state-of-the-art product and user experience. We are... ...do, and how we do it: Our customers love the product, provide... ...be working on? As Customer Support Advocate, you will empower our hosts... ...support for a B2B or B2C SaaS product. Cares about the impact...Remote jobTemporary workFor contractors$204k - $317k
...iterating with AI. From idea to product, Figma empowers teams to... ...a proactive, business-minded Senior Product Counsel to join our team... ...Experience working in-house at a SaaS companyFamiliarity with using... ...reproductive or family planning support; mental health and wellness...SeniorMinimum wageFull timeLocal areaRemote workFlexible hours$55k - $175k
Team: Product Management & AlliancesCity: New York CityState... ...of the fastest-growing SaaS companies in history,... ...: Do the Right Thing, Customer Success, Employee... ...Work Anywhere company, we support your flexibility to work... ...at multiple levels of seniority.What You'll DoOwn the communication...Work at officeLocal areaRemote workWork from home3 days per week- ...seasoned Managing Counsel - Commercial to support our global commercial deals and partnerships. This senior individual contributor role focuses on SaaS terms, channel agreements, and data... ...will partner with Sales, Finance and Product, draft and negotiate agreements, build...SeniorRemote job
$120k - $140k
General Information Job Title Expert Senior Associate Consultant, Tech Insights Group... ...experiences, perspectives, and skills in a supportive and inclusive work environment. We hire... ...in investment processes. We conduct product and technology due diligence engagements...SeniorPermanent employmentFull timeWork at officeLocal areaWorldwideHome office3 days per week$160k - $250k
...is growing daily. Our customers span all industries, and... ...for a seasoned Principal Product Manager to join our... ...across endpoint, cloud, SaaS, and AI environments, providing... ..., sales, and customer support, to deliver high-... ...stakeholders, including senior executives, to ensure...Full timeWork experience placementWork at officeLocal areaFlexible hours2 days per week- Justworks is seeking a Senior Product Designer in New York City to craft seamless workflows and delightful product experiences for small business customers and their employees. You will work with Product, Engineering, and Marketing to define opportunities and deliver coherent...Senior
$240k - $280k
Job Description:Title: Senior Product Counsel - HealthcareTeam: LegalLocation... ...our healthcare regulatory expert.Provide cutting-edge legal... ...improving the Legal team and support your Legal team colleagues in... ...healthcare is delivered. Our SaaS platform digitizes appointment...SeniorRemote workWork from homeHome office- Figma is seeking a Sales Engineer to support our Sales team and guide customers in utilizing the Figma platform... ...abilities, with responsibilities including product demonstrations and managing... ...background in sales engineering within a SaaS environment. Figma offers a...Senior
- ...targets and coach reps on objections to book demos, while scaling the outbound program and hiring top talent across time zones. The role requires 2+ years in SDR and 1+ year in leadership, with enterprise SaaS and multi-product selling experience. #J-18808-Ljbffr RipplingSeniorWork at office
$194k - $235k
...teams, loved ones, and the communities that support them. By focusing on people with complex... ...Negotiate high-stakes technology, SaaS, payor, and strategic partnership agreements... ...incidents and manage notification obligations Product Counseling Advise Charlie Health's...SeniorFull timeFixed term contractWork at officeLocal area- Stensul, Inc. is seeking a Senior Product Designer to distill complex problems into holistic product experiences. You’ll own end-to-end design for the platform, shaping product strategy with insights and industry trends. You’ll conduct user interviews, create flows and...Senior
- BitWords Inc. in New York is seeking a Senior Product Designer to shape the future of our enterprise platform. You will craft intuitive experiences for web and mobile, working with product managers, engineers, and stakeholders to solve complex business problems for global...SeniorRemote job
- Cinder, a NYC-based company, is seeking a senior designer to own end-to-end design across fast-growing product surfaces. You will work closely with product and engineering... ...in code, design multi-product platforms for expert users, and help shape brand, GTM, and marketing...Senior
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