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Senior SaaS Customer Support Advocate & Product Expert

Hospitable

Hospitable is hiring a Staff Customer Support Advocate to champion exceptional experiences while shaping our support ops. You’ll spend 60-70% of time in the queue via email, live chat, and calls, and 30-40% leading projects—updating docs, training our AI, and creating materials. You will serve as a Product Expert, mentor teammates, and collaborate with Product Managers. This is a remote, North America–focused role. #J-18808-Ljbffr Hospitable

Vacancy posted 2 days ago
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