Clinic Manager

Job title: Clinic Manager Location: Midtown Pain and Spine, 8300 Health Park, Raleigh, NC 27615 Status: Full-time, Exempt Department: ECPC Pain Clinics Reports to: Practice Manager Job Supervisory Responsibilities: Yes Who we are at MidTown Pain and Spine Midtown Spine and Pain Clinic is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We provide non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using image‑guided spine intervention, we deliver precise diagnostic capabilities and offer patients relief from their symptoms once and for all. In addition to our interventional approach, we spend quality time getting to know every patient that steps through the door, paying attention to every detail from medical history to current symptoms to ensure we get the entire story. To learn more about Dr. Weber, our practice, and our 5-star reviews, visit Our clinic is expanding into the Cary area We seek a motivated and knowledgeable clinic manager to help oversee the daily operations of the clinic and play an integral role in the expansion efforts for the new clinic in Cary. Job Summary The Clinic Manager is responsible for overseeing daily operations of a pain management practice, ensuring efficient clinic flow, high-quality patient care, and a positive patient experience. This role provides direct supervision of medical assistants and radiology technicians while coordinating clinical and administrative functions to support providers and organizational goals. Key Responsibilities Clinic Operations Oversee day-to-day clinic operations to ensure efficiency, productivity, and patient satisfaction. Support providers in delivering efficient, high‑quality patient care. Monitor and improve operational workflows to enhance performance and reduce delays. Ensure compliance with all regulatory and safety requirements, including OSHA and HIPAA. Maintain clinic readiness, including equipment, supplies, and exam room standards. Assist in rooming patients and conducting patient intake. Ensure staff adherence to lab protocols, including urine drug test orders. Assist clinical team with medication prior authorizations. Assist in implementation of new clinical programs, procedures, and workflows specific to pain management. Provide support for medical supply ordering. Staff Leadership & Management Supervise, train, and support medical assistants and radiology technicians. Develop staff schedules and ensure adequate coverage for clinic operations. Provide coverage for clinical or administrative staff when there are gaps or shortages. Conduct performance evaluations, coaching, and disciplinary actions as needed. Collaborate with management team for the hiring of new clinical staff. Foster a collaborative, patient-centered team culture. Patient Experience Promote exceptional patient service and address patient concerns or complaints. Ensure a welcoming, professional, and compassionate environment for patients with acute and chronic pain. Qualifications Education & Experience Bachelor’s degree in healthcare administration, business, or related field strongly preferred, but experience in lieu of a degree will be considered. 3–5+ years of healthcare management experience, preferably in pain management, orthopedics, or a specialty clinic. Experience supervising clinical staff, particularly medical assistants. Clinical experience as an MA, LPN, or RN in a medical office or similar setting preferred. Proficiency with EMR systems and software applications, including Microsoft Office Suite. Ability to travel between both offices in North Raleigh and Cary. Skills & Competencies Strong leadership and team management skills. Excellent organizational and problem‑solving abilities. Knowledge of clinic operations, EMR systems, and healthcare regulations. Ability to manage multiple priorities in a fast‑paced environment. Strong communication and interpersonal skills. Patient-focused mindset with a commitment to quality care. Strong clinical skills and building positive relationships with patients. Work Environment / Physical Requirements Work performed in an office environment. Requires long periods of standing, walking, and/or sitting. Physical activity can be spontaneous and fast‑paced regularly. Must possess sufficient eye‑hand coordination and manual dexterity to operate medical and office equipment. Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations. Must be able to lift 30 pounds with no assistance. Benefits Strong competitive salary with bonus incentive. Medical, Dental, and Vision coverage. Paid Time Off. Retirement with safe harbor and matching. Healthcare Spending Account options. Dependent Care Flexible Spending Accounts. Life Insurance and Long‑Term Disability. Short‑Term Disability. Supplemental Insurance options. ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the company’s facilities and participation in all activities sponsored by the company. #J-18808-Ljbffr